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#1
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No response from Avid support
I was wondering how long the average waiting time for a response is, been waiting 4 days so far and still no response...... any experiences anyone?
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sony vaio windows 7 home mbox2 mini pro tools le8 |
#2
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Re: No response from Avid support
Sometimes I never get an answer.
For example I made a case (01430209) about the Avid Omni fan noise 12.09.2010. 4 months now and still no answer! Shure I know there is now a fix for this, but that's because I'm a regular here on the forum. Other times like when I created a case (01029181) for cpu spikes with TL Space 12.03.2009 I didn't get an answer befor 12.04.2009. That's a month. As far as I can remember the fastes answer I got took 3 weeks. So I wouldn't hold my breath if I was you. The best and fastest support you will get is from other users here on the forum. |
#3
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Re: No response from Avid support
wow. so my "ten complimentary online support cases through our online Support Center for 60 days from date of registration" from " one of the largest worldwide customer support networks in the industry" is not as good an offer as it looks then.
thanks for the reply chris.
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sony vaio windows 7 home mbox2 mini pro tools le8 |
#4
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Re: No response from Avid support
I just read that as of 19.12.2010 web and chat cases can no longer be submitted through the Support Center.
http://www.avid.com/US/support/support-center You now need to buy a €42 euro Avid Support Code (ASC) from the Avid store to get online support. It only last for 60 days and is only good for one call. http://shop.avid.com/store/product.d...06917503520336 Is this true |
#5
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Re: No response from Avid support
Quote:
http://avid.force.com/ASC |
#6
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Re: No response from Avid support
Is this ASC code only good for one case or can you create several cases within the 60 day period ?
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#7
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Re: No response from Avid support
Quote:
yes thats how i contacted them chris, fat lot of good it has done me so far. apparently i can create up to 10 cases but whats the point if they dont respond?
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sony vaio windows 7 home mbox2 mini pro tools le8 |
#8
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Re: No response from Avid support
Quote:
Sorry to hear that. I have not contacted them since last year befor they startet charging money for support via web. I thought, well it's free. So, guess I can't expect much. But now charging 42 euros for one call and 10 cases you/we should excpect more. |
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