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  #1  
Old 06-04-2015, 07:33 PM
rballister rballister is offline
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Join Date: Apr 2012
Location: New York
Posts: 46
Default "Pro Tools Quit Unexpectedly" after reinstall

I'm running ProTools 10.3.10 on a Mac Pro tower running OS 10.7.5. After having some trouble with another app and the OS I reinstalled a clone I made of the drive using SuperDuper! from another bay on the MacPro (bad idea!). When I tried opening ProTools got "Pro Tools Quit Unexpectedly" within a couple of seconds. I uninstalled ProTools with a "Safe Uninstall" and reinstalled. Got the same error. I then did a "Clean" uninstall and reinstalled again. Same error. Any and all help greatly appreciated.
Thanks,
Ron
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  #2  
Old 06-06-2015, 01:15 PM
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Chief Technician Chief Technician is offline
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Location: NYC
Posts: 6,981
Question Re: "Pro Tools Quit Unexpectedly" after reinstall

When it unexpectedly quits, you should be prompted to send a report to Apple. In that prompt should be a button that reads show details. If you click that button, the top section of the crash report should say which thread crashed. Could you please reply with the data from the crashed thread?
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Apple Certified - Technical Coordinator (v10.5), Support Professional (v10.6 through v10.10)
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  #3  
Old 06-07-2015, 08:07 PM
rballister rballister is offline
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Join Date: Apr 2012
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Posts: 46
Default Re: "Pro Tools Quit Unexpectedly" after reinstall

Here is as much as I can fit of the report:

Process: Pro Tools [2416]
Path: /Applications/Avid/*/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.digidesign.ProTools
Version: 10.3.10.613 (10.3.10d613)
Code Type: X86 (Native)
Parent Process: launchd [188]

Date/Time: 2015-06-07 22:59:33.325 -0400
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9

Interval Since Last Report: 17497067 sec
Crashes Since Last Report: 430
Per-App Interval Since Last Report: 1511 sec
Per-App Crashes Since Last Report: 47
Anonymous UUID: DF4D1A80-D64F-4A5A-BF92-A9BC1AEEFB47

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:
objc[2416]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9bf2b826 CFRetain + 22
1 com.apple.CoreFoundation 0x9bf376e0 __CFDictionaryStandardRetainValue + 80
2 com.apple.CoreFoundation 0x9bf3752c __CFBasicHashAddValue + 1100
3 com.apple.CoreFoundation 0x9bf3e5c7 CFBasicHashAddValue + 2759
4 com.apple.CoreFoundation 0x9bf7ce47 CFDictionaryCreate + 135
5 com.digidesign.framework.DFW 0x006d8b52 DFW_CocoaUtils::NSStringToString(NSString*) + 322
6 com.digidesign.framework.DFW 0x00662ccd DFW_PainterQuartz::GetCFAttrStrFromString(char const*) + 413
7 com.digidesign.framework.DFW 0x00662e94 DFW_PainterQuartz:rawTextBox(Cmn_Rect<long> const&, std::string const&, DFW_Painter::EJustification, bool, bool, bool, bool) + 164
8 com.digidesign.framework.DFW 0x00658973 TStaticText::ImageText(std::string const&, Cmn_Rect<long> const&, DFW_Painter::EJustification) + 211
9 com.digidesign.framework.DFW 0x0065985c TStaticText:raw(VRect const&) + 316
10 com.digidesign.framework.DFW 0x005706c8 TView::HandleDraw(VRect const&) + 712
11 com.digidesign.framework.DFW 0x00570640 TView::HandleDraw(VRect const&) + 576
12 com.digidesign.framework.DFW 0x00570640 TView::HandleDraw(VRect const&) + 576
13 com.digidesign.framework.DFW 0x0067468a DFW_PainterOpenGL:rawRect(Cmn_Rect<long> const&) + 37322
14 com.apple.AppKit 0x900796c9 -[NSView _drawRect:clip:] + 3717
15 com.apple.AppKit 0x900a8ae6 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1958
16 com.apple.AppKit 0x90077026 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 708
17 com.apple.AppKit 0x90078225 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 5315
18 com.apple.AppKit 0x901c9b74 -[NSNextStepFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVis ibleRect:rectIsVisibleRectForView:topView:] + 518
19 com.apple.AppKit 0x90071caa -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVi sibleRectForView:] + 4817
20 com.apple.AppKit 0x9006abd9 -[NSView displayIfNeeded] + 1365
21 com.apple.AppKit 0x901c995b -[NSNextStepFrame displayIfNeeded] + 91
22 com.apple.AppKit 0x9006799d -[NSWindow displayIfNeeded] + 316
23 com.digidesign.framework.DFW 0x0066f2c4 DFW_PainterOpenGL:rawRect(Cmn_Rect<long> const&) + 15876
24 com.digidesign.framework.DFW 0x0066d512 DFW_PainterOpenGL:rawRect(Cmn_Rect<long> const&) + 8274
25 com.digidesign.framework.DFW 0x0055a250 TWindow::Update() + 96
26 com.digidesign.ProTools 0x0000fa5a 0x1000 + 59994
27 com.digidesign.ProTools 0x00010358 0x1000 + 62296
28 com.digidesign.ProTools 0x0000effd 0x1000 + 57341

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x95f1a90a kevent + 10
1 libdispatch.dylib 0x9b345e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9b344853 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x95f1a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x98dfeccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x98e006fe start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x95f1a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x98dfeccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x98e006fe start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x95f17c5e semaphore_wait_trap + 10
1 com.digidesign.framework.digitrace 0x0151398a digitrace_initialize + 10122
2 com.digidesign.framework.digitrace 0x015180df DigiTraceIsActiveFunc + 1263
3 com.digidesign.framework.digitrace 0x01518265 DigiTraceIsActiveFunc + 1653
4 com.digidesign.framework.digitrace 0x015183c1 DigiTraceIsActiveFunc + 2001
5 libsystem_c.dylib 0x98dfced9 _pthread_start + 335
6 libsystem_c.dylib 0x98e006de thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x95f1a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x98dfeccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x98e006fe start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0x02880510 edx: 0x00000000
edi: 0x00000000 esi: 0x9bf2b81d ebp: 0xbfffe378 esp: 0xbfffe360
ss: 0x00000023 efl: 0x00000246 eip: 0x9bf2b826 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xac6679c4
Logical CPU: 10

Binary Images:
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0x173000 - 0x174fff +com.avid.breakpad_glue (??? - 1.0) <948A1FB5-DD01-AD1F-983A-DF20B3EA4B83> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/breakpad_glue.framework/Versions/A/breakpad_glue
0x178000 - 0x42afef +com.digidesign.framework.CoreFoundation (10.3.10.613 - 10.3.10d613) <ED4C20A4-A62D-82B5-616C-00F574D8DF3D> /Library/Frameworks/CFnd.framework/Versions/A/CFnd
0x4cb000 - 0x517ffb com.apple.audio.midi.CoreMIDI (1.8 - 42) <67FE17BA-C921-3D2D-AAC5-B5E9083CE004> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
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0x8be000 - 0x8ecffb +com.digidesign.framework.PlatformSupport (10.3.10.613 - 10.3.10d613) <F6F14311-E21E-4A61-A826-FF364CA3CFDA> /Library/Frameworks/DigiPlatformSupport.framework/Versions/A/DigiPlatformSupport
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0xf11000 - 0xf19ff7 +com.googlecode.google-breakpad (??? - 1.0) <7745C620-3521-38CC-E5F5-08E9B16EC859> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/Breakpad.framework/Versions/A/Breakpad
0xf21000 - 0xf31fe7 +breakpadUtilities.dylib (??? - ???) <124F6D98-48F2-0D94-472F-4899BA99E599> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/Breakpad.framework/Versions/A/Resources/breakpadUtilities.dylib
0xf3d000 - 0x1262fff +libNeoAccessPro.dylib (10.3.10 - compatibility 10.3.10) <2CBC157A-6864-27CA-186F-40BB3F3EA4A6> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/libNeoAccessPro.dylib
0x12c1000 - 0x12c4ff7 +com.digidesign.framework.LGC (10.3.10x613 - 10.3.10d613) <B9BF6CBF-11B1-F4E5-F951-2C4D425186EF> /Applications/Avid/*/Pro Tools.app/Contents/Frameworks/LGC.framework/Versions/A/LGC
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  #4  
Old 06-07-2015, 08:40 PM
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Southsidemusic Southsidemusic is offline
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Default Re: "Pro Tools Quit Unexpectedly" after reinstall

Hi

Using migration tools is never a good idea for apps like Pro Tools as the files can go missing or get distorted even though we never believe this can happen but it does so ...

I would do the following:


Delete PT prefs and databases
Run permissions repair
Move 3rd party plugins to Plugin (unused) folder and try launching PT.

If it still crash then this:

Uninstall Pro Tools (safe) and reinstall and try again or:
Uninstall (complete) and reinstall and try again.

Best Of Luck
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  #5  
Old 06-07-2015, 09:22 PM
rballister rballister is offline
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Default Re: "Pro Tools Quit Unexpectedly" after reinstall

I tried Safe install/uninstall, Clean install/unistall, deleted Pro Tools prefs without solving the problem. Yes, really bad idea using my cloned copy of the drive (used SuperDuper!) to replace all content on the main drive. I did create a test user account and Pro Tools did open up (with the exception of a couple of plug-ins) but I can't figure out how to trouble shoot this beyond that.
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Old 06-08-2015, 05:59 AM
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Chief Technician Chief Technician is offline
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Post Re: "Pro Tools Quit Unexpectedly" after reinstall

Quote:
Originally Posted by rballister View Post
I tried Safe install/uninstall, Clean install/unistall, deleted Pro Tools prefs without solving the problem. Yes, really bad idea using my cloned copy of the drive (used SuperDuper!) to replace all content on the main drive. I did create a test user account and Pro Tools did open up (with the exception of a couple of plug-ins) but I can't figure out how to trouble shoot this beyond that.
Apple code is the last code executed before Pro Tools crashes.

If Pro Tools will successfully launch with a different user account, then there is something wrong or corrupt with the other user account. I would use a program such as Find Any File to locate any file named either Avid or Digidesign within the problematic user's home directory (~/), delete those files, and then see if Pro Tools will successfully launch. If it does, great. If not, you will have to continue using the test account or reinstall the OS from scratch.
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  #7  
Old 06-08-2015, 07:35 AM
rballister rballister is offline
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Default Re: "Pro Tools Quit Unexpectedly" after reinstall

After I tried the various Pro Tools installs/uninstalls I actually did reinstall the OS from the recovery partition. That didn't work either.

"Apple code is the last code executed before Pro Tools crashes." I presume you are referring to this which I have no idea how to interpret. Do you understand it?

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0x02880510 edx: 0x00000000
edi: 0x00000000 esi: 0x9bf2b81d ebp: 0xbfffe378 esp: 0xbfffe360
ss: 0x00000023 efl: 0x00000246 eip: 0x9bf2b826 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xac6679c4
Logical CPU: 10

If I delete every file named Avid or Digidesign in the home directory will I mess anything else up?
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  #8  
Old 06-08-2015, 09:28 AM
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Chief Technician Chief Technician is offline
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Post Re: "Pro Tools Quit Unexpectedly" after reinstall

This is what I was referring to.

Quote:
Originally Posted by rballister View Post
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x9bf2b826 CFRetain + 22
1 com.apple.CoreFoundation 0x9bf376e0 __CFDictionaryStandardRetainValue + 80
2 com.apple.CoreFoundation 0x9bf3752c __CFBasicHashAddValue + 1100
3 com.apple.CoreFoundation 0x9bf3e5c7 CFBasicHashAddValue + 2759
4 com.apple.CoreFoundation 0x9bf7ce47 CFDictionaryCreate + 135
Deleting any files named either digidesign or avid inside of the home directory (~/) will not mess anything up beyond what it already is.
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  #9  
Old 06-12-2015, 07:54 AM
rballister rballister is offline
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Default Re: "Pro Tools Quit Unexpectedly" after reinstall

After exhausting things to try I bit the bullet and paid $39.99 for tech support. Even so, the process just to get to paid tech support not so easy. Vicky Moreno (Avid) interceded and helpedme out to get to a tech. I spent an hour and a half with the Avid tech who was very professional. But the conclusion reached was that my user file was corrupted. The sort of solution was to create a new user file and move things over as necessary. Doing this messed up a couple of other applications (non-audio) which had to be reinstalled. After this most of the plugins for ProTools loaded with a couple of exceptions. But another problem arose--the plugins loaded but in several cases whatever link there was between the plugin and the actual instruments was lost. Wish there was a simple way to reconnect the the two. For instance for my IK Mulitmedia Instruments I had to open the plugin in a session, go to prefs in the instrument itself and browse for the actual locations (some of which I only dimly remember). Was able to get the IK stuff going again but I'm in for a couple of nights of figuring out where some of the other stuff lives. Does anyone know how to simplify this procress?
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