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  #1  
Old 04-28-2023, 06:32 PM
soundcartel313 soundcartel313 is offline
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Default Payment Failed Error Please Help

Hi, I have been trying to pick back up with my Pro Tools subscription but every time I try to check-out and pay I get an error saying payment failed.

I have tried different debit/credit cards, bank accounts, I tried to have a friend do it with his card and address. I tried making a new Avid account and tried different browsers and computers/devices. None of it is working for me. Is there anyone that can possibly help me with this please?
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Old 04-29-2023, 01:54 AM
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Ben Jenssen Ben Jenssen is offline
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Default Re: Payment Failed Error Please Help

If a moderator could move this to the licenses section of the forum, it might more easily get picked up by Jeffro or other avid folks.
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Old 04-29-2023, 11:30 AM
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albee1952 albee1952 is offline
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Default Re: Payment Failed Error Please Help

I would skip trying to do this thru the Avid site and purchase thru a good retailer. In Europe, Thomann would be one suggestion It shouldn't change the cost, but retailers are better equipped to handle this over any web site(just a personal opinion).
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Old 04-29-2023, 08:49 PM
soundcartel313 soundcartel313 is offline
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Default Re: Payment Failed Error Please Help

Quote:
Originally Posted by albee1952 View Post
I would skip trying to do this thru the Avid site and purchase thru a good retailer. In Europe, Thomann would be one suggestion It shouldn't change the cost, but retailers are better equipped to handle this over any web site(just a personal opinion).
this the one right here...just bought it through Sweetwater instead..thank you!
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