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#1
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Missing Protools Authorization on ilok
Hi,
I had a crazy thing happen just now. Everything was working fine and I suddenly got a "missing license" message and had to quit protools. I restarted the computer thinking it was just an ilok glitch but now protools can't find the authorisation on my ilok. I double checked the ilok manager was up to date, resynchronised and I can't see the protools authorisation on the ilok. I own a perpetual Ultimate license and my support/subscription plan is up to date until next year. Any ideas?
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Hackintosh 3.6 GHz 8 Core Intel Core i9 - 12.6.4 Monterey -32 gigs Ram - Carbon - Protools 2024.3 Ultimate |
#2
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Re: Missing Protools Authorization on ilok
When I booted up this morning, I got a notice that the iLok auth for Video Slave was missing. I ran the iLok Manager, and it was fine after that.
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Kerry Smith http://apothekerry.com Mac Studio Ultra : 128GB RAM : Ventura 13.6 : Carbon : PT Ultimate 2023.12 : S1 : Metagrid Pro |
#3
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Re: Missing Protools Authorization on ilok
Quote:
This seems to be different this time...the license is completely gone from the ilok and my ilok account. Looks like I have to cancel my session...very infuriating!
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Hackintosh 3.6 GHz 8 Core Intel Core i9 - 12.6.4 Monterey -32 gigs Ram - Carbon - Protools 2024.3 Ultimate |
#4
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Re: Missing Protools Authorization on ilok
In case avid support doesn’t sort this until after the weekend. Does anyone know what my options are to get up and running today?
I’ve got a critical deadline and I’m already behind with this delay...if much more time passes it will be a really big problem. Sent from my iPhone using Tapatalk
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Hackintosh 3.6 GHz 8 Core Intel Core i9 - 12.6.4 Monterey -32 gigs Ram - Carbon - Protools 2024.3 Ultimate |
#5
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Re: Missing Protools Authorization on ilok
You can use a free Ultimate Trial license, until your case is sorted:
https://my.avid.com/get/pro-tools-ultimate-trial Also: Create a Case and post your Case Number in this Thread, so a Moderator can escalate your issue: https://youtu.be/CKqSEgg8_VA
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 |
#6
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Re: Missing Protools Authorization on ilok
Quote:
Thanks for the advice! I have made a case here’s the number... 04172755 Someone did respond and say they’d look into it. But this was quite a while ago so it’s looking like it’s going to take a while. No idea why this wouldn’t be a 5 minute fix on avid’s part. Sent from my iPhone using Tapatalk
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Hackintosh 3.6 GHz 8 Core Intel Core i9 - 12.6.4 Monterey -32 gigs Ram - Carbon - Protools 2024.3 Ultimate |
#7
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Re: Missing Protools Authorization on ilok
Hope you had less hassles installing the Ultimate Trial license!
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Pro Tools Studio 2024.3 * SSL UC-1 * Digidesign Command 8 * M-Audio Axiom Pro 49 * PreSonus Speakers & Monitor Station V2 |
#8
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Re: Missing Protools Authorization on ilok
Thanks...all good now.
I fired up the system today and there was a new license that I had to install on the ilok and authorise. No message from support about it...I just tried it hoping they'd done something while I slept. I'd still like to know what happened...it's very uncool to have this happen right before a deadline.
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Hackintosh 3.6 GHz 8 Core Intel Core i9 - 12.6.4 Monterey -32 gigs Ram - Carbon - Protools 2024.3 Ultimate |
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