Pro Tools 10 crashing on my new MBP.. Help !

[fannar182]

So I've got Pro Tools 10 crashing 3-4 times today and I always get the same error code.. Something about '' Bus thread '' or '' Bus alert ''.. Didn't get the chance to write it down.

I've had this type of crash many times over the past weeks.. Maybe 20-25 times.

I copied the Pro Tools crash info text and I was hoping you guys could help me understand why Pro Tools is always crashing on me...I really would appreciate it.

Here's the crash info text : https://dl.dropboxusercontent.com/u/...-%20Fannar.pdf

[Chief Technician]

This particular crash happened in Apple code. com.apple.QD is the last thing executing before the crash. My guess is that Pro Tools is asking the OS to draw something on the screen right before the crash happens.

First, do a clean uninstall of Pro Tools. Next, download the Combo update for OS X v10.8.4. Last, install Pro Tools v10.3.7. This gives you a tested and qualified configuration. It also gives you some fixes for DAE errors (see the v10.3.7 read me).

[fannar182]

Ok thanks. Is there any way that is recommended over another when uninstalling Pro Tools ?

- Fannar

[Chief Technician]

Originally Posted by fannar182

Ok thanks. Is there any way that is recommended over another when uninstalling Pro Tools ?

Yes. Use the Clean Uninstall option. You will not lose your plug-ins or preferences.