MPTK2 license disappeared?

[marcel72]

Hello:

My Music Production Toolkit 2 license has inexplicably disappeared from my iLok. It doesn't show up when I view the licenses at ilok.com, and when I open PT with the iLok connected, I get the authorization pop-up. The other stuff that came bundled with the Toolkit is all there (BNR, Hybrid, Smack, etc). I've reinstalled the iLok client apps, too.

I tried to contact Avid to ask them about this, but it seems that I now have to buy an instance of support just to talk to them. I don't really feel like I should have to buy tech support just so they can re-send my license.

What should I do?

Thanks.

Best, Marcel