AIR Plugin Problem -- "THE FACTORY CONTENT WAS NOT FOUND"

[Zoduati]

Pro Tools LE 8.0.3cs1, Mac.

My AIR plugins aren't working, and causing my system to lock up. If I wait long enough, an error message appears:

---------------------------

THE FACTORY CONTENT WAS NOT FOUND:

/Applications/Digidesign/Pro Tools Creative Collection

PLEASE LOCATE THE CONTENT FILE "Mini Grand.big"

(followed by a greyed blank box)

----------------------------
Same error for other AIR plugins (with obvious differences)

I have confirmed the file DOES exist at
/Applications/Digidesign/Pro Tools Creative Collection/Mini Grand/Mini Grand.big

I clicked on the above file to create a pref file (as advised on another forum), but made no difference.

Can anyone help?

Thanks,
Geoff

[Zoduati]

Keeping this post alive.... does anyone know anything about this?

..."PLEASE LOCATE THE CONTENT FILE".. it is there!!

Thanks
Geoff

[Obsidian Dragon]

Try reinstalling. Perhaps some file didn't get copied over or installed.

[DigiTechSupt]

Try trashing the AIR database file located at:

/Library/Application Support/Digidesign/AIR/Content/air.db

That should reset it and force it to search for the content again.

[Zoduati]

Ok I might... but will it mean having to reinstall my 3rd party plugins, or are they entirely separate from the Pro Tools installation? (It took me a L-O-N-G time to get them all set up and authenticated).

If I reinstall, should I uninstall first?

Thanks
Geoff

[filosofem]

I'd suggest deleting the air.db file before attempting a reinstall.

filosofem

[Zoduati]

Just went to do that, and there is no air.db file. That folder is empty.

That seems odd?

Geoff

[filosofem]

Uninstall Pro Tools and Creative Collection only. Keep Audio Driver, etc., and then reinstall Pro Tools and Creative Collection.

filosofem

[Zoduati]

Ok will do, thanks for the help! What is the best way to do this uninstall? Simply drag these files to the Trash?

thanks,
Geoff

[Zoduati]

Just discovered the Pro Tools Uninstaller....

Geoff