Permanent License Lost?

[tetonica]

Originally Posted by daeron80

Me, too. I did exactly the same thing that I've done to renew my support plan every year since it was introduced. There was no clear indication that I would lose my permanent license.

Did you get your permanent license back? From my part I haven't heard yet from AVID webstore support

But yeah same thing, I was simply trying to renew support+updates for my Pro Tools permanent license like I did a year ago (not cross-grading to subscription )

[xrekcor]

When you do the renew in your products page make sure the drop down box is highlighting the correct lic renewal. I have noticed in mine the default sits on the subscription model and I have to select the renew support plan item. It seem to be easily overlooked.... my feeling is this should sit on the default of your lic model as I nearly changed mine to a sub model when I was extending my lic before the price increase.

[Teej]

Yeah but that's not what they want.

Another classy move.

I'm wondering how many people have done this without realising and will be caught out in the future.

[Emi]

No that’s not what they want, but when the customer will realize he/she has been ripped off will say bye bye to pro tools, even if it’s the industry “standard” and will tell to 10 more other potential avid customers about their people in suits greediness. And then Avid will start to cry telling the story about how they had the best daw in the history....yeah, but if you treat your customers bad they’ll leave anyway.

[tetonica]

Actually I have two HEAT activations: my permanent license and the new via yearly subscription. All my Avid plugin licenses are fine. My problem is that I lost my Pro Tools permanent license!

Still haven’t heard from Avid web store. Hope they let me re-instate my Pro Tools permanent licenses and simply renew its yearly support.

[bonzerboy]

I think i did the same thing,, not happy about this..

[tetonica]

Still waiting to hear back from AVID webstore

Just want my Pro Tools permanent license back

[TNM]

Originally Posted by tetonica

Still waiting to hear back from AVID webstore

Just want my Pro Tools permanent license back

Hmmm.. I have my reservations about Avid, but they have always been great and prompt with support queries.. I guess they don't know how to deal with it just yet cause it's happening to multiple people.

Personally I realised straight away it was a cross grade to lose my perpetual license but I checked the FAQ's and then avoided it like the plague..

I think they need to add in bold.

"NOTE : Pro tools perpetual license holders buying this option will REMOVE your perpetual license and replace it with a subscription one".

That should stop any issues in future but I do agree in this case, since you are obviously entirely honest that you had zero intention of giving up your license, that they should absolutely give it back to you.

The one thing I am not sure of though is if it actually costs them money to deposit an iLOK asset.. Maybe someone else knows that.

[bonzerboy]

I still have not heard anything back from Avid..

[tetonica]

It's been a week and still not a single reply from AVID webstore

Absolutely love PRO TOOLS - begging to feel not so good about AVID...