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DIGI 002 Rack Is not Recognised by PT 8.0.4. Please Help!!!
Hello people
I have a DIGI 002 Rack. I have been using it for more than a year and it was working great with all the latest PT8 versions (8.0.4) and did all my recording, mixing, etc. However, a few weeks now out of the blue it came up with: Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. Click "OK" when the hardware is ready. However, I am using the 002 as my default windows audio card and it is working great, plus it also works with Ableton Live 8. Therefore, I am guessing it must be a ProTools-002 communication issue. So far, i did a clean new installation, trashed manually the prefs (the TECH SUPPORT UTILITY never works for some reason coming up with a No PT Installation was found in the system (????) Why is that by the way???), disabled the 002 as my default audio driver, and god knows what else... Don't know what else to try... Ive read some things about power cycle and about a power harness issue but no idea whats that all about (plus since its working as a windows audio card and ableton then i dont think its related...) Please help me out as I am very frustrated with this issue and i need this piece of equipment for my work ASAP!!!. SiSoftware Sandra Computer Model : OEM System Product Name Workgroup : WORKGROUP Host Name : Anthony-PC User : General Use Processor Model : Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz Speed : 2.83GHz Cores per Processor : 4 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size L2 Cache : 2x 6MB, ECC, Synchronous, ATC, 24-way, 64 byte line size, 2 threads sharing Computer Mainboard : ASUS P5N-D BIOS : Phoenix Technologies, LTD ASUS P5N-D ACPI BIOS Revision 1101 05/18/2009 Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 4GB DIMM DDR2 Chipset Model : nVidia C55 Host Bridge Front Side Bus Speed : 4x 333MHz (1.33GHz) Total Memory : 4GB DIMM DDR2 Memory Bus Speed : 2x 400MHz (800MHz) Memory Module(s) Memory Module : Golden Empire CL5-5-5DDR2800 5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-15 3-23-6-3) Memory Module : Golden Empire CL5-5-5DDR2800 5 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-15 3-23-6-3) Video System Video Adapter : NVIDIA GeForce GTX 460 (336 SM5.0 1.58GHz, 1GB 4GHz, PCIe 2.00 x16) Video Adapter : NVIDIA GeForce GTX 460 (336 SM5.0 1.58GHz, 1GB 4GHz, PCIe 2.00 x16) Video Adapter : NVIDIA GeForce GT 220 (32 SM4.1 1.36GHz, 1GB DDR2 810MHz 128-bit, PCIe 2.00 x16) Graphics Processor OpenCL GP Processor : NVIDIA GeForce GTX 460 (336SP 7C 1.58GHz, 1GB 4GHz) OpenCL GP Processor : NVIDIA GeForce GT 220 (48SP 6C 1.36GHz, 960MB DDR2 810MHz 128-bit) Compute Shader Processor : NVIDIA GeForce GTX 460 (336SP 1.58GHz, 1GB 4GHz) Compute Shader Processor : NVIDIA GeForce GT 220 (32SP 1.36GHz, 1GB DDR2 810MHz 128-bit) Storage Devices Seagate ST3750525AS (750.2GB, SATA600, 3.5", 7200rpm) : 699GB (X:) Hitachi HDP725050GLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache) : 466GB (C:) (F:) TSSTcorp CDDVDW SH-S202J (ATA66, DVD+-RW, CD-RW, 2MB Cache) : N/A (E:) DTSOFT BDROM () : N/A (D:) Logical Storage Devices Antonis (X:) : 699GB (NTFS) @ Seagate ST3750525AS (750.2GB, SATA600, 3.5", 7200rpm) System Reserved : 100MB (NTFS) Hard Disk (C:) : 58GB (NTFS) @ Hitachi HDP725050GLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache) Data (F:) : 407GB (NTFS) @ Hitachi HDP725050GLA360 (500.1GB, SATA300, 3.5", 7200rpm, 15MB Cache) 3.5" 1.44MB (A:) : N/A Optical Drive (E:) : N/A @ TSSTcorp CDDVDW SH-S202J (ATA66, DVD+-RW, CD-RW, 2MB Cache) Optical Drive (D:) : N/A @ DTSOFT BDROM () Peripherals LPC Hub Controller 1 : ASUS MCP51 LPC Bridge LPC Legacy Controller 1 : ITE IT8718F Audio Device : ASUS MCP51 High Definition Audio Audio Codec : Realtek Semi 883 High Definition Audio Audio Device : nVidia GF104 High Definition Audio Controller Audio Codec : nVidia 0012h Audio Codec : nVidia 0012h Audio Codec : nVidia 0012h Serial Port(s) : 1 Parallel Port(s) : 1 Disk Controller : ASUS MCP51 Parallel ATA Controller Disk Controller : ASUS MCP51 Serial ATA Controller Disk Controller : ASUS MCP51 Serial ATA Controller USB Controller 1 : ASUS MCP51 USB Controller USB Controller 2 : ASUS MCP51 USB Controller FireWire/1394 Controller 1 : ASUS VIA VT6308 1394 OHCI Controller SMBus/i2c Controller 1 : nVidia MCP5 SMBus 1 SMBus/i2c Controller 2 : nVidia MCP5 SMBus 2 Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Printer : hp officejet d series (1200x1200, Colour) Fax : Microsoft Shared Fax Driver (200x200) Network Services Network Adapter : NVIDIA nForce Networking Controller (Ethernet) Wireless Adapter : 802.11n Wireless LAN Card (802.11g (ERP), AES-CCMP, 24Mbps) Operating System Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1) Platform Compliance : x64 Windows Experience Index Current System : 5.9 Performance Enhancing Tips Tip 2546 : Large memory modules should be ECC/Parity. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
#2
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Re: DIGI 002 Rack Is not Recognised by PT 8.0.4. Please Help!!!
Did this computer ever work or is it new? Usually, an intel cpu with an nVidia chipset is a recipe for failure. Also, can you verify that the 002 works on another system? Are you aware of the dreaded "power harness" issue? Which drive are you recording to?(should be the X: drive and not the F: drive). VIA firewire controllers are often not compatible. Wifi must be disabled when running PT(not you issue, but good info to have anyway).
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
#3
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Re: DIGI 002 Rack Is not Recognised by PT 8.0.4. Please Help!!!
Quote:
I cannot verify that it works on another system as i cant get hold of another one, espexially with firewire port... However, my 002 does work as my default windows sound output at the moment and also for Ableton Live as well... My firewire controller was working great with PT so far without the slightest issue... the driver that I am using for it anyway is not the VIA one but the plain 1394 OHCI (Legacy)... plus I have already tried all of the other options... and no result... As for the wifi, it never was a problem at all as like i said with that exact system I've been recording for 2 years now without an issue... I dont know about the power harness issue in detail and as for the X: Drive, its an external hard drive that I use for storage only via SATA cable... no room there... My system has been working great with the same chipset, same drive, same wifi on, and everything... |
#4
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Re: DIGI 002 Rack Is not Recognised by PT 8.0.4. Please Help!!!
Some oddities for sure. Since the 002 passes audio from Windows, I would guess the harness is okay.
__________________
HP Z4 workstation, Mbox Studio https://www.facebook.com/search/top/...0sound%20works The better I drink, the more I mix BTW, my name is Dave, but most people call me.........................Dave |
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