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Old 06-19-2020, 04:47 PM
Supercubziggy Supercubziggy is offline
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Default MTRX Studio TB chassis Activation Problem

Hello all, I just purchased a Thunderbolt Chassis bundle along with a MTRX Studio and i cant seem to activate it with the code and serial number. I get an error on the Activate product page. I have started a support case but no further information as of yet. The wait is killing me. Any ideas or help would be greatly appreciated. This will be a very long weekend...
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Old 06-19-2020, 04:49 PM
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creativecontrol creativecontrol is offline
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Default Re: MTRX Studio TB chassis Activation Problem

Greetings,

Please PM me the serial number and I will try and help expedite.

best,


Jeff



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Old 06-21-2020, 02:31 PM
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DetroitT DetroitT is offline
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Default Re: MTRX Studio TB chassis Activation Problem

Quote:
Originally Posted by Supercubziggy View Post
Hello all, I just purchased a Thunderbolt Chassis bundle along with a MTRX Studio and i cant seem to activate it with the code and serial number. I get an error on the Activate product page. I have started a support case but no further information as of yet. The wait is killing me. Any ideas or help would be greatly appreciated. This will be a very long weekend...
Any update please?
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Old 06-22-2020, 08:04 AM
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creativecontrol creativecontrol is offline
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Default Re: MTRX Studio TB chassis Activation Problem

Yes, we got him going. A few different issues. The biggest one was more of a problem with Coreaudio and the the state of some of the devices on his macOS 10.13.6 rig.


Jeff
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