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  #1  
Old 07-22-2020, 02:54 PM
manu_katz manu_katz is offline
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Default How to clean cloud storage ?

Hi there,

I began to use Pro Tools First without knowing that Projects are synchronized with cloud by default.

As I began to import a lot of WAV files in my project, the size of the project start to exceed the 1 Go cloud storage allocated size.

So I receive an email asking to increase the cloud storage size.

Then, I tried to stop synchronization but Pro Tools said to wait until the synchronization finish. But the sync couldn't end because there was no free space enabled !

I finished by erase the project but the datas seems to be always in the cloud because the percentage is still important (see the capture).

So, my question is the following : How can I clean the cloud storage ? Note than I have no more project synchronized now.
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Old 07-23-2020, 12:55 PM
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junkgear junkgear is offline
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Default Re: How to clean cloud storage ?

Have you tried deleting the project from within Pro Tools First?

When PTF starts and the project Dashboard is displayed, click on the down arrow on the right of the project and choose Delete.

Since you have manually deleted files and things are out of sync, it may not work. Give it a try and if it doesn't, post back here and I'll see if support can reset the account for you.
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Old 07-23-2020, 01:28 PM
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Default Re: How to clean cloud storage ?

And make sure you LOG OUT and Login to the cloud again after deleting the cloud files.
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Old 07-24-2020, 04:03 AM
manu_katz manu_katz is offline
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Default Re: How to clean cloud storage ?

Thanks for answering.

I can't load the selected project as I deleted it.

After having logged out / logged in from my account, I have the following message (see capture and here is the translated into english of the initial french message, by Google Translate) :

There is one or more projects that are not syncing with the cloud stored in your project cache that you cannot access because your cloud plan has expired. Click "Learn more ..." to learn how to renew your cloud plan.

EDIT : Then, is it possible to see if support can reset the account for me ?
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Old 07-24-2020, 08:20 AM
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Default Re: How to clean cloud storage ?

I can escalate, although I believe that when they reset your account, you lose all projects you may have.
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Old 07-25-2020, 11:46 AM
manu_katz manu_katz is offline
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Default Re: How to clean cloud storage ?

No problem, at the moment, I have no more projects in the cloud. Only local projects.

My local projects won't be deleted??
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Old 08-14-2020, 06:13 AM
manu_katz manu_katz is offline
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Default Re: How to clean cloud storage ?

Quote:
Originally Posted by junkgear View Post
I can escalate, although I believe that when they reset your account, you lose all projects you may have.
Hi junkgear. Any news from AVID about cleaning my cloud storage ?
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Old 08-14-2020, 12:34 PM
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Default Re: How to clean cloud storage ?

Quote:
Originally Posted by manu_katz View Post
Hi junkgear. Any news from AVID about cleaning my cloud storage ?
I didn't realize this was still an open issue for you.
I'll escalate it again and hopefully someone from Avid can reach out and help you clear them.
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Old 08-15-2020, 03:47 PM
manu_katz manu_katz is offline
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Default Re: How to clean cloud storage ?

Quote:
Originally Posted by junkgear View Post
I didn't realize this was still an open issue for you.
I'll escalate it again and hopefully someone from Avid can reach out and help you clear them.
Thanks ! Waiting and hoping...
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Old 08-16-2020, 01:47 PM
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Default Re: How to clean cloud storage ?

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Thanks ! Waiting and hoping...
They said they started a case for this. I would assume you would hear something soon.
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