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  #11  
Old 04-16-2021, 08:04 AM
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MCorbin MCorbin is offline
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Default Re: Cannot register new S1 and Avid support number for this is a private residence.

I've requested someone pick up your case...
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  #12  
Old 04-23-2021, 09:41 PM
edwinh edwinh is offline
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Default Re: Cannot register new S1 and Avid support number for this is a private residence.

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Originally Posted by MCorbin View Post
That registration page is also getting retired/redirected to https://my.avid.com/products/redemption.

I'll chat with the team about adding some relevant "Helpful Links" links to the redemption page or something similar.
I tried to enter the serial number from the bottom of my unit, but I got a "this is not a valid serial number) response.
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  #13  
Old 05-10-2021, 03:07 PM
ramonetl ramonetl is offline
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Default Re: Cannot register new S1 and Avid support number for this is a private residence.

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Originally Posted by edwinh View Post
I tried to enter the serial number from the bottom of my unit, but I got a "this is not a valid serial number) response.
I finally got mine registered with help from support. Do you have the registration card? I was missing mine from MF but I got past that. The SN wont work. Also if yours was previously registered you will need to request to transfer it. look for the support link from Eddie earlier in the thread. Peter
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