MPTK2 license disappeared?

[marcel72]

Hello:

My Music Production Toolkit 2 license has inexplicably disappeared from my iLok. It doesn't show up when I view the licenses at ilok.com, and when I open PT with the iLok connected, I get the authorization pop-up. The other stuff that came bundled with the Toolkit is all there (BNR, Hybrid, Smack, etc). I've reinstalled the iLok client apps, too.

I tried to contact Avid to ask them about this, but it seems that I now have to buy an instance of support just to talk to them. I don't really feel like I should have to buy tech support just so they can re-send my license.

What should I do?

Thanks.

Best, Marcel

[nst7]

This would probably fall under Registration support, not technical support. Registration support is free. See the Avid contact page for what number to call.

[HD2]

Did you upgrade to PT9? If so it probably disappeared because it's features are included in PT9.

[sunburst79]

Originally Posted by HD2

Did you upgrade to PT9? If so it probably disappeared because it's features are included in PT9.

It should still be on the iLok.

[marcel72]

Originally Posted by sunburst79

It should still be on the iLok.

I did upgrade one of our systems to PT9, but it was still on the iLok after that upgrade (3 or 4 months ago). I had to surrender the PT8 license for that system in order to get upgrade pricing, but I was not under the impression that I would lose the MPTK2 license when buying the CPTK. And like I said, it was still on the iLok following that transaction.

I'm trying to use it on a (home, edit) system that is still running PT8.

@nst7: Thanks, I will scout around for Registration Support contact info.

Best, Marcel

[HD2]

Originally Posted by marcel72

I was not under the impression that I would lose the MPTK2 license when buying the CPTK. And like I said, it was still on the iLok following that transaction.

I'm trying to use it on a (home, edit) system that is still running PT8.

@nst7: Thanks, I will scout around for Registration Support contact info.

Best, Marcel

If you used it to get upgrade pricing for CPTK2 then it would probably surrender the MPTK2 license

[marcel72]

Originally Posted by HD2

If you used it to get upgrade pricing for CPTK2 then it would probably surrender the MPTK2 license

It did not. I submitted a registration/activation support request to Avid and they redeposited the license on my iLok.

Thanks all for your comments!

Best, Marcel