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#11
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Re: Subscription ending soon - Pro Tools | Carbon
Is the Pro tools studio Black friday deal compatible with the carbon interface? Do I need to wait 14 days to keep my perpetual license? Where do I purchase Part Number 9938-31063-00 Pro Tools | Carbon PT Sofware Renewal?
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#12
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Re: Subscription ending soon - Pro Tools | Carbon
Yeah,
Some guidance would be helpful. Even the employees are confused. I got in on the Carbon w/Ultimate perpetual. I have renewed the Ultimate support/upgrades. Will I loose HEAT or anything if I don't do something else? Under Carbon in My Products there is no renewal option as there is on the software. Pretty messed up situation, Robert
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Robert A. Ober IT Consultant, Vidcaster, & Freelance Preditor(Producer/Editor) www.infohou.com Houston, TX |
#13
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Re: Subscription ending soon - Pro Tools | Carbon
No one? Any one?
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#14
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Re: Subscription ending soon - Pro Tools | Carbon
Sell my Carbon, Dock and S1??
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#15
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Re: Subscription ending soon - Pro Tools | Carbon
Something's not right
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#16
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Re: Subscription ending soon - Pro Tools | Carbon
Quote:
It's still the weekend, so I wouldn't count 100% on a fast official response, but you can always Contact Sales
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Kerry Smith http://apothekerry.com Mac Studio Ultra : 128GB RAM : Ventura 13.6 : Carbon : PT Ultimate 2023.12 : S1 : Metagrid Pro |
#17
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Re: Subscription ending soon - Pro Tools | Carbon
I spoke to sales and they said I need a carbon/Boron licence which is not in the sale
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#18
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Re: Subscription ending soon - Pro Tools | Carbon
Quote:
I suppose all the Avid employees got laid off or are hiding because no one fully understands the messed up licensing. Again, I would like to keep HEAT, but there is no guidance on whether I will loose it or not. Robert
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Robert A. Ober IT Consultant, Vidcaster, & Freelance Preditor(Producer/Editor) www.infohou.com Houston, TX |
#19
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Re: Subscription ending soon - Pro Tools | Carbon
Quote:
https://www.bhphotovideo.com/c/produ...ls_carbon.html |
#20
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Re: Subscription ending soon - Pro Tools | Carbon
Sorry for the radio silence! Gotta divide my time between work, family and you guys
Ok... so the "perpetual parachute" license that comes with Carbon is special right. It's really a perpetual license dressed up like a subscription... or maybe the other way around. When this license expires/turns from Subscription to Perpetual, you loose your plugins, Heat, software updates, support etc... but PT still works and so will your Carbon. To renew the Carbon Pro Tools Studio Perpetual Parachute, you need to use the renewal part number I posted earlier. You can get it at any reseller. It is not available from the Avid website for some reason and I will work on getting this fixed. 9938-31063-00 Pro Tools | Carbon ™PT Software Renewal Now, the Pro Tools Ultimate Perpetual that we ALSO gave you all, it's a regular ol perpetual license, and needs no special renewal path. I hope this helps. Again, apologies for the delay, for some reason the DUC has stopped sending me notifications or my email is eating them... working on this too. m
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
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