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Old 02-21-2012, 02:55 PM
JCBigler's Avatar
JCBigler JCBigler is offline
Join Date: Feb 2004
Location: Tulsa, OK
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Default Hey Avid, your support phone number doesn't work

Hey Avid, you support phone number, found on this page: 650-731-6100 doesn't work. I get a message from Verizon saying that the number is no longer in service.

Anyway, I have a problem with my PT9 install on an Mac Pro, running OSX 10.6. The registration page won't go away. it keeps asking me to register Protools, which I have already done. If I go through the registration process and fill out all of the information, then it will say that it is already registered. But then it will come back the next time I start Protools.

How do I get out of this ridiculous loops of registration errors?
Justice C. Bigler

Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools vanilla 2021.7
2018 MacBook Pro: six-core i9, 32GB, 1TB, Catalina / HD|Native-TB / Protools Ultimate 2021.7, DAPS, L-ISA Studio

Home/mobile: Focusrite Red 8Pre / Clarett 4Pre / DVS
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Old 02-21-2012, 03:09 PM
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DigiTechSupt DigiTechSupt is offline
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Location: Worldwide
Posts: 33,806
Post Re: Hey Avid, your support phone number doesn't work

Thanks for reporting the phone problem, our IT group is looking into it.

Regarding the reg window, we have heard this from a few other customers so we published kb349391 which provides a workaround.
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