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#1
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Could not create a new document because Access violation occurred, unable to read location: 0x0000000000000010.
Just bought PT11 and I'm getting this error every time I load it. It appears to be loading ok, the ilok is updated, but I cant load or create any documents. any ideas would be most gratefully received. im running a pc, windows 8.1. cheers mark |
#2
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Are you using a second drive for your session? We'll need to have a look at your computer spec for a better assessment. Best to read through this and post us a Sandra report.
![]() Shane
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Pro Tools Power User Editing Give your plug-ins a facelift...and skin 'em! __________________ "Music should be performed by the musician, not by the engineer." Michael Wagener 25th July 2005, 02:59 PM __________________ Pro Tools|HD Native 9.0.1 | Pro Tools|HDX 10.2 | Studio One | REAPER 4.22 | HD OMNI | HoboMac Pro 2.26Ghz Quad-Core | W7 Ultimate 64-bit |
#3
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Hey, thanks Shane,
I did a Sandra report for my humble t500 laptop. PT seems to load ok, its just when I try to create a document or when it tries to do to the quick start screen I get the error. SiSoftware Sandra ID Host Name : t500 Workgroup : WORKGROUP Computer Model : Lenovo 2241V3C ThinkPad T500 Serial Number : R8P**** Chassis : Lenovo Notebook Mainboard : Lenovo 2241V3C Serial Number : VQ0V9****** BIOS : Lenovo 7VET66WW (2.16 ) 04/22/2009 TPM - Trusted Platform Module : 1.02, INTC Total Memory : 3.9GB DDR3 SO-DIMM Processors Processor : Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz (2C 2.66GHz, 3MB L2) Socket/Slot : FC µPGA (Socket P) Chipset Memory Controller : Lenovo GM45 Mobile Controller Hub 4x 266MHz (1GHz), 2x 2GB DDR3 SO-DIMM 1GHz 128-bit, Integrated Graphics Memory Module(s) Memory Module : Hynix M471B5673EH1-CF8 2GB PC17100U Memory Module : Hynix M471B5673EH1-CF8 2GB PC17100U Video System Monitor/Panel : IBM ThinkPad Display 1680x1050 (1680x1050, LP154W02-TL06, 15.4") Video Adapter : Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1) (10SP SM4.0 533MHz, 32MB DDR3 1GHz 128-bit, Integrated Graphics) Graphics Processor Storage Devices Samsung SSD 840 Series (250GB, SATA300/600, SSD, SED) : 233GB (C:) Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 8MB Cache) : 932GB (D:) Logical Storage Devices System Reserved : 350MB (NTFS, 4kB) @ Samsung SSD 840 Series (250GB, SATA300/600, SSD, SED) Hard Disk (D:) : 931GB (exFAT, 256kB) @ Seagate ST1000LM024 HN-M101MBB (1TB, SATA300, 2.5", 5400rpm, 8MB Cache) Hard Disk (C:) : 233GB (NTFS, 4kB) @ Samsung SSD 840 Series (250GB, SATA300/600, SSD, SED) Peripherals LPC Hub Controller 1 : Lenovo (ICH9M) LPC Interface Controller Audio Device : Lenovo (ICH9) HD Audio Controller Audio Codec : Conexant High Definition Audio (HERMOSA) Serial Port(s) : 2 Disk Controller : Lenovo (ICH9) Mobile SATA AHCI Controller Disk Controller : Lenovo ThinkPad W500 USB Controller 1 : Lenovo (ICH9) USB Universal Host Controller USB Controller 2 : Lenovo (ICH9) USB Universal Host Controller USB Controller 3 : Lenovo (ICH9) USB Universal Host Controller USB Controller 4 : Lenovo (ICH9) USB2 Enhanced Host Controller USB Controller 5 : Lenovo (ICH9) USB Universal Host Controller USB Controller 6 : Lenovo (ICH9) USB Universal Host Controller USB Controller 7 : Lenovo (ICH9) USB Universal Host Controller USB Controller 8 : Lenovo (ICH9) USB2 Enhanced Host Controller FireWire/1394 Controller 1 : Lenovo ThinkPad R61 CardBus/PCMCIA Controller 1 : 31744 RL5c476 CardBus Controller SMBus/i2c Controller 1 : Intel ICH SMBus Printers and Faxes Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour) Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour) Printer : Amyuni Document Converter 400 (2400x2400, Parallel, Colour) Printer : Nitro PDF Driver 8 (600x600, Colour) Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : HP Officejet 5740 series (600x600, Colour) Printer : HP ENVY 4500 series (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : Canon MG7100 series Printer (Colour) Printer : EPSON Stylus Photo R220 Series (360x360, USB, Colour) Scanners and Cameras Scanner : Microsoft HP8DCB2F (HP ENVY 4500 series) (Scanner, USB) Scanner : Hewlett-Packard HP ENVY 4500 series (NET) (Scanner, USB) Peripherals Media Player : ST1000LM024 HN-M101MBB (931.5GB) Network Services Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet) Network Adapter : Intel(R) 82567LF Gigabit Network Connection (Ethernet) Wireless Adapter : Intel(R) WiFi Link 5100 AGN (802.11a (OFDM), AES-CCMP, 150Mbps) Power Management Battery No 1 : SANYO 92P1137 71.28Wh/5.71Ah Operating System Windows System : Microsoft Windows 8.1 Professional 6.03.9600 Platform Compliance : x64 |
#4
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Thanks for the Sandra report. You'll need to do all these W8 optimizations if you haven't already. A secondary hard drive with supported requirements for recording and playback of audio in Pro Tools is a must. What are you using for your I/O hardware?
Shane
__________________
Pro Tools Power User Editing Give your plug-ins a facelift...and skin 'em! __________________ "Music should be performed by the musician, not by the engineer." Michael Wagener 25th July 2005, 02:59 PM __________________ Pro Tools|HD Native 9.0.1 | Pro Tools|HDX 10.2 | Studio One | REAPER 4.22 | HD OMNI | HoboMac Pro 2.26Ghz Quad-Core | W7 Ultimate 64-bit |
#5
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Try this specifically to gain access:
1. Right click on Pro Tools shortcut on desktop or locate program .exe file. 2. Choose Properties and tick the box that says: "Run as Administrator" and apply. 3. Click the box that says "Change settings for all users". 4. And also click "Run as Administrator" and apply. Note: It's also important to follow the instructions in the Windows optimizations to disable user account control. I had this problem when I first installed PT 11 also and it solved the problem. If not, restart your computer. And try again. Also, after a new install, all the PT files may be in the process of being scanned by anti-virus software. It's a good idea to disable real-time scanning when working on a session and then turn it back on when your machine is idle. That way it can categorize PT files a safe. I was getting access errors when I first started using PT 11.3.1. then I made sure I did steps 3 & 4 in addition to 1 & 2. Plus my scan was able to complete. No errors since. Last edited by take77; 03-29-2015 at 01:15 PM. |
#6
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Thanks for the input,
I solved it. It was the Asio driver. I'm running this on my PC laptop, just for doing little edit jobs and bits and pieces 'on the road.' I have a Mac and HDX system in the studio. I use asio4all to run PT on the windows laptop and once I updated to the new version of asio4all it worked. Cheers m |
#7
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![]() Quote:
Shane
__________________
Pro Tools Power User Editing Give your plug-ins a facelift...and skin 'em! __________________ "Music should be performed by the musician, not by the engineer." Michael Wagener 25th July 2005, 02:59 PM __________________ Pro Tools|HD Native 9.0.1 | Pro Tools|HDX 10.2 | Studio One | REAPER 4.22 | HD OMNI | HoboMac Pro 2.26Ghz Quad-Core | W7 Ultimate 64-bit |
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