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Old 02-13-2006, 08:11 PM
Erik Sojdelius Erik Sojdelius is offline
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Join Date: Apr 2004
Posts: 18
Default PT7 Registering Error

Good Evening!

I have installed PT7 but when I try to register I get this error message:

"Error Occurred While Processing Request
Parameter 2 of function Left which is now 0 must be a positive integer


Please try the following:
Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debugging Settings, and select the Robust Exception Information option.
Check the ColdFusion documentation to verify that you are using the correct syntax.
Search the Knowledge Base to find a solution to your problem.

Browser Mozilla/5.0 (Macintosh; U; PPC Mac OS X; sv-se) AppleWebKit/417.9 (KHTML, like Gecko) Safari/417.8
Remote Address 83.227.205.80
Referrer http://www.digidesign.com/support/reg/reg_1.cfm
Date/Time 11-Feb-06 03:29 PM"


I must say that I do not understand much of this, suggestions anyone?

Thanks In Advance,

Erik Sojdelius
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Old 02-13-2006, 08:20 PM
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Avid Avid is offline
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Default Re: PT7 Registering Error

Hi Erik,

That's a database error, not sure what caused it. Nothing you can do on your end to solve the problem.
Just send your registration details, the same as requested on the registration page, to Digidesign Customer Service Administration:
[email protected]

They'll register you manually.
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Old 02-13-2006, 08:20 PM
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minister minister is offline
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Posts: 4,855
Default Re: PT7 Registering Error

me too! i had the exact same problem.

the registration is confusing.

i am still wating to hear back from DIGI csadmin
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