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#1
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I just installed PT 2024.6.0 on a refurb laptop
Lenovo ThinkPad L14 Gen 2 i5-1145G7 2.60GHz 64GB Ram 2TB SSD It worked OK with the demo sessions, through the built-in speakers I then installed Norton security, I had installed Office 2021 before Protools Then I installed the NI Komplete set of Vst plugins, and the Waves Diamond set plus some other Waves bits Then I installed the drivers for my Focusrite 18i20, and for Komplete Audio 6 I now get an error every time I try to create any session, regardless of Playback engine: Could not create a new document because Access violation occurred, unable to read location: 0x0000000000000009 I have tried disabling UAC, using admin mode, changing ownership of folders etc. Has anyone seen this before? |
#2
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This usually has to do something with the playback engine/hardware used.
Try to press and hold the N key while Pro Tools launches then change your playback engine. after it goes through, try changing it back
__________________
-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
#3
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that doesn't help I am afraid.
So if I open the demo sessions: the "Sketch" one opens and plays OK, However, the normal Protools one crashes after reading in the files, with the errors above, as does creating a new session with any template or even with no template |
#4
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Try disabling the Focusrite in Windows Sound settings so that Windows does not try and use it as the sound device. Once your internal laptop audio device is the default for Windows, then try what Tope said and hold down the 'N' key while ProTools starts. Make sure to hold it down until you see the Playback Engine appear. From the Playback engine dialog, ensure that your Focusrite interface is selected as the playback device and press OK.
Now see if you can create a new session. If not, check your sample rate in Focusrite Control and set it to your desired sample rate if not already set. Then try the above steps again, matching your new PT sessions sample rate to what is set in Focusrite Control. |
#5
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And if that does not work just run through standard troubleshooting. Disable or better unisntall your A/V software (Norton yeesh). Move all plugins out of the plugins folder and see if that works. Test from a newly created admin account.
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#6
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I tried disabling Norton antivirus too.
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#7
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#8
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Hello all, I am a newbie to Pro Tools and after a long debate decided to make the switch. Anyhow, I am getting this Access violation code on a Dell computer I need to use half the time for editing out of Office so to speak and wasn't sure if I had a problem with it, so I did a total wipe and started over and long story short it didn't make a difference. Luckily It works flawless on the Laptop and the main studio computer, but this is one I need to use at home. It doesn't matter what I do, it will not open a new session or an existing one, but the other 2 there are no issues and all of them are Windows 11 computers. I did check the Pro Tools folder, and it has all the attributes checked off as having access, but still, it will not open anything. Haven't really been up to speed with this sort of thing since I stopped using XP years ago. I would think this is should have been something simple to figure out, but here I am. Grrrr. LOL Thanks Bruce
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