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Old 01-26-2022, 03:06 PM
MerlO_GB MerlO_GB is offline
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Join Date: Jan 2022
Location: Guernsey
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Default Can't Access Account

Hi,

I have just updated my Macbook Pro as I saw Protools now Supports Big Sur. However, when I go to download the compatible version I can't login. It wouldn't let me reset my password saying to check my email address... After getting nowhere, checking spam etc and out of pure frustration I tried to create a new account with the same email, this however worked....

I now don't have access to my Perpetual licence and plugins to download onto my updated mac.
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Old 01-26-2022, 04:48 PM
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jeffro jeffro is offline
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Default Re: Can't Access Account

Welcome to the community.

Looking for your account info and will follow up via support case (email).
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