Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Old 01-26-2022, 03:06 PM
MerlO_GB MerlO_GB is offline
Join Date: Jan 2022
Location: Guernsey
Posts: 1
Default Can't Access Account


I have just updated my Macbook Pro as I saw Protools now Supports Big Sur. However, when I go to download the compatible version I can't login. It wouldn't let me reset my password saying to check my email address... After getting nowhere, checking spam etc and out of pure frustration I tried to create a new account with the same email, this however worked....

I now don't have access to my Perpetual licence and plugins to download onto my updated mac.
Reply With Quote
Old 01-26-2022, 04:48 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Dec 1969
Location: Earth
Posts: 9,881
Default Re: Can't Access Account

Welcome to the community.

Looking for your account info and will follow up via support case (email).
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Avid account setup with old email. Cannot access account. Estudio_Ensenada Licensing & Accounts 6 09-30-2019 10:39 AM
how to access my dig account ?? ritelec Licensing & Accounts 3 09-01-2016 07:56 PM
Can't access Avid account tango4cash Licensing & Accounts 1 05-30-2016 07:20 PM
Unable to link Avid Master Account with iLok account "Failed to access the User ID" jburik1176 Licensing & Accounts 31 09-21-2015 04:12 AM

All times are GMT -7. The time now is 03:09 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com