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#1
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ilok pending renewal
Greetings
I have an active monthly subscription for Pro Tools 12, but my ilok license has expired. When I attempt to refresh the license, the message, "Renewal is pending for the following licenses" appears. How can I have an active avid product subscription and an expired ilok license when avid provides the license? Does anyone have a solution? |
#2
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Re: ilok pending renewal
Welcome to the community!
One of the Store or CS reps will need to handle this, so I deposited a temp license that you can activate (deactivate the subscription license for now) to get back to work. Please start a support case from your Avid account ("Access the Support Center...") with all your details to get this resolved.
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#3
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Re: ilok pending renewal
Hi there, I have exactly the same frustrating problem!
Best Jez Ashurst |
#4
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Re: ilok pending renewal
I got the same kind of a problem. Funny is that Pro Tools Plan which appeared there in iLOK when the new free plugins arrived is renewed but not the core Pro Tools 12 subscription.
Started customer case 02808844. Hope they answer soon. I don't need a break while working on a busy mixing project for my own customer. |
#5
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Re: ilok pending renewal
Quote:
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#6
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Re: ilok pending renewal
Thanks a lot!
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#7
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Re: ilok pending renewal
Quote:
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