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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
07-19-2021, 03:41 AM
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Pro Tools Monthly was billed twice
Case Number: 04207863
Hello, I renewed the the Pro Tools Monthly subscription, but i was billed twice. I even received two separate invoices, but the "My Products" page in MyAvid still says the software expires in August. I opened an Avid Support case. What else should i do? Thank you in advance 
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#3
07-28-2021, 10:52 AM
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Re: Pro Tools Monthly was billed twice
Yes, it was solved (i actually forgot to post it here/close the thread, sorry
 ).I opened a case in the avid support section, they replied me in 3-4 days. In the email they told it's a glitch in the system and that sometimes it happens. They sent me a refund anyway
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