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#21
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Re: I/O Error Regarding Output Paths
Trashing prefs worked for me. Happened the first day with the carbon but has not happened since.
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#22
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Re: I/O Error Regarding Output Paths
After spending all weekend trying to diagnose this I think the issue (at least on my system) is when opening up a different session with a different sample rate
I think is happening with my system after upgrading to 2021.10 with the new Carbon firmware also ... I don't remember this being an issue with 2021.6 but that may also be a factor having worked mostly or maybe exclusively recording new sessions all at the same 48k Agin what I have been doing to test this is opening up a bunch of old sessions with different sample rates And one thing that is definitely happening is when I first launch PT and open a session it works fine, and say that session was 48k sample rate ,,, but If I then close that session and open a new session at a different sample rate like 88.2 or 96 first it takes a along time to open and the it opens with the wrong I/O and the wrong HW settings Now there seems to be no way to correct this in either the I/O window by trying to defaulting the , Input ,Output and Buss tabes or by importing the correct I/O,,, (that was saved from a correct I/O) or by changing the HW set up which just reverts back to the incorrect set up as soon as you close it .. I have tried all the fixes Reset Carbon trash preferences trash I/O preferences The only that will get it back is to close PT and relaunch PT. when trying to open a new session with a different sample rate Here are some screen shots (sorry for the big size but they seemed too blurry at any smaller size This is what my I/O "Output" page should look like This is what it shows when screwed up with no color boxes for the Mains or HP's and the two HP showing blank boxes and not checked. (blue arrows) and checking them makes no difference This is the correct HW Set Up Main page with the Main Mon L-R checked and the the two HP set for Mon L-R Then incorrect shows this and again, even if changed as soon as I hit ok it goes right back to the incorrect when reopened ????? then the incorrect HW Line I/O page all the reference levels should be +4 and channels 5-8 should be in "Bypass " And again even if I change to the correct setup as soon as it is closed it auto reverts to incorrect .
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... Last edited by K Roche; 11-16-2021 at 06:22 AM. |
#23
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Re: I/O Error Regarding Output Paths
I do have a case open with Avid and just posted a restricted video of the issue on Youtube , so we will see how it goes
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... Last edited by K Roche; 11-19-2021 at 10:50 AM. |
#24
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Re: I/O Error Regarding Output Paths
I think my big question is does moving to Big Sur eliminate this, or should I go back to 2021 .6 Because none of fixes listed in this thread are having an effect ....??????????
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... |
#25
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Re: I/O Error Regarding Output Paths
A quick update :: I went back to 2021.7 and did not have this issue
So it's either a 2021.10 or the associated firmware update or both... OR I specifically have a corrupted download of 2021.10 and or firmware update Also in the Carbon Guide page 15 Reset --Default Firmware Image #3 is not correct on my Carbon it did not reset itself I had to release the DIM button power the unit off then back on for it to come up to ready
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... Last edited by K Roche; 11-25-2021 at 10:17 AM. |
#26
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Re: I/O Error Regarding Output Paths
Quote:
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#27
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Re: I/O Error Regarding Output Paths
Quote:
Here is the link to that video I sent them https://youtu.be/jCZWaewSn_M And yes the preamp control is nice especially if you are doing a bunch of recording And of course if you use the same sample rate for all your recording there is no issue ....... It's only when closing a session with one sample rate opening a new session with a different sample rate. Also there is a clunky work around Which is #1 close and quit PT #2 open Audio Midi set up #3 set sample rate for what the new session should be # 4 launch PT open new session and it will work fine
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... |
#28
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Re: I/O Error Regarding Output Paths
Quote:
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#29
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Re: I/O Error Regarding Output Paths
Avid ,,,,any news if this issue is fixed in the new 2021.12 version ???????????
__________________
System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2023.12.1 Ventura 13.2.1 Enjoy the Journey.... Kev... |
#30
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Re: I/O Error Regarding Output Paths
Quote:
We weren't able to fix it in 2021.12, but the team is looking into it as a high priority issue. We'll reach out when we have an update. Thanks.
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Kyle Splittgerber Senior Principal Product Designer Avid Berkeley, CA |
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