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Problem detected with audio clock. Check clock source and sample rate are correct
Using Pro Tools 10 with Zoom r16 interface (ASIO). I HAVE had it working, but since upgrading from PT9 to PT10 i have been getting a very common error whenever I press play, saying that "Problem detected with audio clock. Check that your clock source and sample rate are correct". I have checked that the sample rate is the same between PT and the interface, and this is the only audio device I'm using.
I have tried using different sample rates, all which ARE supported by the zoom r16. I have also tried to spot a problem with the clock source, but I cannot find any issues as there is no clock in the r16 and it uses the internal clock from pro tools. I have tried changing USB cables and turned off my Wi-Fi. I reinstalled pro tools and I also reinstalled windows which fixed the problem temporarilly, but the problem reoccurred within a week of using pro tools. Can someone please shed some light onto why I am recieving this error which therefore prevents me from basically using the program? I am aware that my computer is not the best of specs (I am saving up to build a dedicated recording computer), but the program HAS been working, so I'm confused as to why it has decided to give me hell. Here's a Sandra report: SiSoftware Sandra SiSoftware Sandra Computer Model : Toshiba Satellite L510 Workgroup : WORKGROUP Host Name : Daniel-PC User : Daniel Bonney Processor Model : Pentium(R) Dual-Core CPU T4300 @ 2.10GHz Speed : 2.1GHz Cores per Processor : 2 Unit(s) Type : Mobile, Dual-Core Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size L2 Cache : 1MB, ECC, Synchronous, ATC, 4-way, 64 byte line size, 2 threads sharing Computer Mainboard : Toshiba Portable PC BIOS : INSYDE 1.50 12/15/2009 Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 3GB DDR3 SO-DIMM Chipset Model : Toshiba GM45 Mobile Controller Hub Front Side Bus Speed : 4x 200MHz (800MHz) Total Memory : 4GB DDR3 SO-DIMM Channels : 2 Memory Bus Speed : 2x 400MHz (800MHz) Memory Module(s) Memory Module : Samsung M4 70T5663EH3-CF7 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Memory Module : Samsung M4 70T5663EH3-CF7 2GB DDR2 SO-DIMM PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Video System Video Adapter : ATI Mobility Radeon HD 4500 Series (80 SM4.1, 256MB DDR3 32-bit, PCIe 2.00 x16) Graphics Processor STREAM GP Processor : ATI Mobility Radeon HD 4500 Series (80SP) Storage Devices TOSHIBA MK3255GSX (320.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 298GB (C:) Seagate ST31000333AS (1TB, USB2/SATA300, 3.5", 7200rpm) : 932GB (E:) HL-DT-ST DVDRAM GT20N (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (D:) EFEPWF IFW9AJGXUZ (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (Z:) Logical Storage Devices S3A7203D003 (C:) : 285GB (NTFS) @ TOSHIBA MK3255GSX (320.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) Hard Disk (E:) : 932GB (NTFS) @ Seagate ST31000333AS (1TB, USB2/SATA300, 3.5", 7200rpm) TOSHIBA SYSTEM VOLUME : 1GB (NTFS) Optical Drive (D:) : N/A @ HL-DT-ST DVDRAM GT20N (SATA150, DVD+-RW, CD-RW, 1MB Cache) Optical Drive (Z:) : N/A @ EFEPWF IFW9AJGXUZ (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) Peripherals LPC Hub Controller 1 : Toshiba (ICH9M) LPC Interface Controller LPC Legacy Controller 1 : Winbond WPCE775LA Audio Device : Toshiba (ICH9) HD Audio Controller Audio Codec : Realtek Semi High Definition Audio Audio Codec : Lucent/Agere Systems (Was: AT&T MicroElectronics) HDA softmodem Audio Device : Toshiba RV730XT Audio device [Radeon HD 4670] Serial Port(s) : 5 Disk Controller : Toshiba (ICH9) Mobile SATA AHCI Controller USB Controller 1 : Toshiba (ICH9) USB Universal Host Controller USB Controller 2 : Toshiba (ICH9) USB Universal Host Controller USB Controller 3 : Toshiba (ICH9) USB2 Enhanced Host Controller USB Controller 4 : Toshiba (ICH9) USB Universal Host Controller USB Controller 5 : Toshiba (ICH9) USB Universal Host Controller USB Controller 6 : Toshiba (ICH9) USB Universal Host Controller USB Controller 7 : Toshiba (ICH9) USB Universal Host Controller USB Controller 8 : Toshiba (ICH9) USB2 Enhanced Host Controller SMBus/i2c Controller 1 : Intel ICH SMBus Printers and Faxes Printer : HP Photosmart C4100 series (1200x1200, USB, Colour) Fax : Microsoft Shared Fax Driver (200x200) Printer : CutePDF Writer (4000x4000, Colour) Network Services Network Adapter : Realtek PCIe FE Family Controller (Ethernet) Wireless Adapter : Realtek RTL8192E Wireless LAN 802.11n PCI-E NIC (802.11g (ERP), AES-CCMP, 60Mbps) Power Management Power Supply No 1 : OEM_Define2 OEM_Define1 Regulator 75.000W Operating System Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1) Platform Compliance : x86 Windows Experience Index Current System : 3.6 |
#2
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
I have the same problem, you have find any solution? I´m installing asio4all and rules with only asio, but with my saffire pro 40 jump the message that you post :/
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#3
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Problem detected with audio clock. Check clock source and sample rate are correct
I buy the protools study version, and i have this problem, i test very things but i don´t get that my protools rules with focusrite saffire pro 40, i see a other post from other people but anybody reply... can help me anybody?
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#4
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
I have the same problem. Looks like no one at Avid or Focusrite is listening.
Mac Pro running Pro Tools 10.3.5 with a new Focusrite Saffire Pro 24 that I purchased today. No matter what I try to change in Protools prefs or Saffire Mix Control 3.2, I keep getting this message when I try playing a previously recorded PT10 session. "Problem detected with audio clock. Check that your clock source and sample rate are correct" |
#5
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
Hi there,
I am sorry to hear you are having problems getting your Focusrite interface working in Pro Tools. If you are still having problems, please contact us here and we will be happy to help you out. Elliot // Focusrite Technical Support |
#6
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
Quote:
Bam......showin an aussie what's up....Now that is service.....
__________________
Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#7
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
...and the ignorance of a Texas redneck. Yahoo!
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#8
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
Well that wasn't really the tone that I was going for when i wrote that but since You went there....lets do this
I wasn't the one having problems with my audio clock - and I wasn't the smart one who posted complaining about Focusrite on an avid web forum I actually don't have any audio problems with my interface at all but that's probably b/c I'm too redneck to know better or perhaps too ignorant to care However kudos to Elliot / katherine and the host of the Focusrite team that has helped countless - thank you Now go fix ur sh|t aussie
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. Last edited by YYR123; 06-25-2013 at 09:00 PM. |
#9
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
Back on topic guys, the personal attacks are not necessary.
__________________
- John If a MIDI event triggers a sample of a tree falling and there's no one there to hear it, does it make a sound? |
#10
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Re: Problem detected with audio clock. Check clock source and sample rate are correct
Thanks for the mention YYR123 :)
Breaksone: I notice you mention having "Pro Tools Study" Version? I would recommend checking the exact version and that it is compatible with third party or non Digidesign interfaces such as Focusrite. In your individual case it could be that you have a version of PT that is not able to use your interface, and thus not able to see it's clock, or is searching for Digidesign Hardware's clock. Additionally ASIO4ALL is not something we would recommend with the Saffire Pro 40. ASIO4ALL is a driver designed for use when you have a device that does not come with it's own ASIO driver, or need ASIO for a device that is not truly ASIO enabled. Thus is will not perform as well as the ASIO drivers we have written and constantly update for our specific interfaces. This could be a potential source of the problem, or and additional factor contributing to a problem that has roots elsewhere. To others with this error: This error can occur for a variety of issues, and there is no one magic "Fix." Thus it is best to contact us (or your other hardware manufacturer) so we can assist you and your specific computer to find the correct solution for your case. Please check out our Answerbase and Contact Support Page if you need any Focusrite assistance! Best regards.
__________________
Katherine Kaplan // Focusrite Technical Support http://www.focusrite.com/answerbase/en/ |
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