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Old 06-23-2013, 04:33 PM
Jstrat31 Jstrat31 is offline
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Default Purchased Boxed Version of Protools 10, registered. Don't have 10/11 bundle license

Here's what I have going on. I purchased a New Boxed version of Protools 10 from Amazon on April 9th. Knowing it should qualify for the free upgrade to 11 when released. I registered with Avid when I received it in the mail, but I never got any confirmation emails. Even though the webpage told me my registration was a success.
Yesterday when I found out Protools 11 had been released I figured I'd just be able to get it without any issue. However, I found out this was not the case.
So I tried registering it again thinking this was my problem. This time the page was different and I got all my conformation emails after completing it. It also gave me two free plugins which was pretty sweet.
But I have not got any email with a activation code for pro tools 11 and My Ilok license just says pro tools 10 and not the Pro tools 10/11 bundle that I've herd people talk about. I also discovered the ilok license manager program today and after looking around in it I now have two separate Protools 10 licenses. One from today and one form when I got it from Amazon.
Anyone have any advice for what I need to do to get the upgrade to 11. I'd really like to use it asap
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  #2  
Old 06-23-2013, 05:51 PM
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DigiTechSupt DigiTechSupt is offline
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Post Re: Purchased Boxed Version of Protools 10, registered. Don't have 10/11 bundle licen

Welcome to the forum.

I checked your account and you do have an active support case in the system queued for CS. You should see a reply on this soon.

-jc
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Old 06-23-2013, 06:00 PM
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YYR123 YYR123 is offline
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Default Re: Purchased Boxed Version of Protools 10, registered. Don't have 10/11 bundle licen

Quote:
Originally Posted by DigiTechSupt View Post
Welcome to the forum.

I checked your account and you do have an active support case in the system queued for CS. You should see a reply on this soon.

-jc
I don't know if Louis was responsible for this but this is a really nice way to interface with the customers !!! Please tell him thank you !
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Old 06-23-2013, 09:14 PM
Jstrat31 Jstrat31 is offline
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Default Re: Purchased Boxed Version of Protools 10, registered. Don't have 10/11 bundle licen

Awesome thanks
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  #5  
Old 06-24-2013, 11:02 AM
Jstrat31 Jstrat31 is offline
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Default Re: Purchased Boxed Version of Protools 10, registered. Don't have 10/11 bundle licen

Any idea how long Avid typically takes to reply to customer support cases Not trying to be impatient, Just curios.
I’m trying to figure out if I should download a Trial of Protools 11 or just wait for them to fix my issue
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