No response webshop support

[Djediiz]

Hai Folks,

On 18-5 I placed an order for renewal of my perpetual Ultimate license. Direct after receiving the order confirmation I filled in the online web shop support form for a request to refund the VAT since I have a VAT registered company.

No response whatsoever. Also the order is not visible in my order history and my license is not renewed.

Today I opened another support case with these questions above. Online I received a case number, but no confirmation through mail. Is this normal ?

What is the normal response time for shop support to respond ?

Thanks

[jeffro]

I see 2 cases, both started early this morning, and a CS rep answered about an hour ago. Please check your inbox/spam/junk for a case notice email and reply with the info requested. Thanks!

[Djediiz]

I indeed received an email yesterday concerning the VAT and the renewal.

Hope this will be solved soon.

Thanks for the heads up.