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Old 05-18-2022, 02:36 PM
chapmanpondmusic chapmanpondmusic is offline
Join Date: Aug 2020
Location: usa
Posts: 11
Default cloud project count

the project in the cloud number is stuck on 3/3 on the create page of the dashboard and on the my products page on avid. i only have one blue colored project. once i close pro tools first and then restart it the percentage used changes as i work on a project or remove it from the cloud. what can i do? Can i contact Avid and get it fixed or is this a symptom of Pro Tools First being discontinued
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Old 05-18-2022, 03:01 PM
jeffro's Avatar
jeffro jeffro is offline
Join Date: Sep 1999
Location: Earth
Posts: 10,061
Default Re: cloud project count

Sorry for the trouble. We can reset your Avid Cloud, but make sure you export audio from any Projects if you want to later import them into a new Project (mute or solo if desired to create individual multitracks for mixing then... File > Export > Bounce Mix).
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Old 05-25-2022, 01:40 PM
chapmanpondmusic chapmanpondmusic is offline
Join Date: Aug 2020
Location: usa
Posts: 11
Default Re: cloud project count

yes please reset my cloud. my dashboard says i am using 2/3 under the 'create' tab. but none of my projects are blue. so if you can reset i won't loose anything. and if i can somehow get a confirmation that would be great. thank you
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