"PlayCell Palette install failed" trying to install PlayCell 2023.3

[Dizzi45Z]

Has anyone been able to get it to work?

I have gone into Avid Link, Clicked on the blue "Included Apps and Plugins" under Pro Tools and then I navigated to PlayCell and PlayCell Palette. I was able to install Playcell, but I can not get PlayCell Palette to install. I've downloaded multiple times and when I click on Install, I get the message: "Install Error: PlayCell Palette install failed. Installer not found."

I've restarted Avid Link multiple times and tried everything I can think of and I can't get past this point.

If I open it in Pro Tools, It has a "Playsine" folder with about 5 sounds in it. I think they sound great, I just know there are supposed to be more sounds than this and I think it has to do with the installer not working.

[Dizzi45Z]

I figured it out. The download for it must have been corrupt. I fixed it by going to Library-Caches-Avid-AvidLink-EX folder and deleted a corrupted version there. I also deleted one in the neighboring folder "Downloads" and then redownloaded and installed through Avid Link and it worked.

[jeffro]

Originally Posted by Dizzi45Z

...I can not get PlayCell Palette to install. I've downloaded multiple times and when I click on Install, I get the message: "Install Error: PlayCell Palette install failed. Installer not found."

We can look into this. In the meantime, please download the PlayCell Palette installer from my.avid.com/products > Pro Tools > VIEW...

[jeffro]

Originally Posted by Dizzi45Z

I figured it out. The download for it must have been corrupt...

Appreciate your effort and thank you for following up with the solution!