Help! Recovering a project that disappeared

[hitsville]

Hey there, I'm a long time PT user. Last month I decided to download Pro Tools First to get some editing work done on my laptop without having to plug or install ilok. I worked on a (offline) project on it for a week.

Today, when launching PTF, my project had disappeared. I still can see it in the cache folder, but it won't show up in PTF at all.

I did some googling and found out about the 2019.5 bug. Checked my version and it was 2019.5, and it was the version Avid sent in my email just last month instead of the fixed 2019.6

Could anybody help with either getting PTF to finally see my project, or getting PT to read/import the .ptxp files? Pleaaase let me know, I'm bummed out I lost a lot of time on this.

[junkgear]

When you start PTF, sign in and choose Open Project, you should see your offline project in the list, but it will be grayed out. Try clicking on the arrow for that project and choose Backup to Cloud. It should be able to pick up the files from the offline project. If that works and allows you to open it, you should then be able to move it back to a session.

[hitsville]

Thanks for the help! Unfortunately, it doesn't appear at all in the list of projects. I can only see the projects that are on the cloud. My offline projects don't seem to appear anywhere despite still being in the project cache folder.

[hitsville]

could anybody at avid please give me a hand with this? there has to be a way to recover my session

[Top Jimmy]

Originally Posted by hitsville

could anybody at avid please give me a hand with this? there has to be a way to recover my session

Nobody from Avid will know that you need help unless you create a support case.

[hitsville]

Thanks, I did, but haven't heard back yet. I was told that my concern would be communicated to the community support but that PTF does not include assisted support (despite having an active Pro Tools support plan).

[Top Jimmy]

Looking back in this thread, I see it was in 2019.5 that this happened. Unfortunately I think you’re hosed on getting your session recovered from the cloud.

If the local cache is still intact, I suggest investigating Pro Tools Expert’s article of a few years ago on how to kludge the import of a PT1st session into paid for PT.

[hitsville]

indeed, 2019.5 is the version I got despite downloading PTF just last month. (It was the version Avid sent in the download email).

The cache is still intact, and I tried the Pro Tools expert tip but unfortunately it seems that it doesn't work anymore. Trying to import the PTF session files in PT result in an error message. I'm pretty sure I saw a post on the duc where somebody from Avid helped somebody who had a similar issue and converted the PTF project into a PT session for them, but I can't find it anymore. Will keep searching.

[hitsville]

so, support never got back to me and closed my case without notice :'(

guys what's the best way I could reach somebody at Avid who could help? there has to be a way..

[Top Jimmy]

Originally Posted by hitsville

so, support never got back to me and closed my case without notice :'(

guys what's the best way I could reach somebody at Avid who could help? there has to be a way..

Unfortunately I don’t think so. This was logged as a fatal bug. The fix was rushed out in the next release. No one anywhere reported a successful recovery of a lost session.