Pro Tools 9 freezes whole system

[enzo2025]

Hi, I've had a Digidesign 003 Factory and now I own a Fast track C600 along Pro tools 9 original.

Both audio hardware caused exactly the same problem. Even with two different PC's over Windows 7 64 bits Service Pack 1!!

One was Pentium Quad Core and now I own a brand new i7, but I changed completely all of the components, two different computers at all with different audio hardware and I got the same EXACT problem.

It just freezes everything and I have to do a hard reset. I've uploaded a video so you can see what the problem is (if you turn up the volume, the sound trtrtrtrtrtrtrtrtrtrtrtr is how pro tools stays when it freezes the whole system.
https://dl.dropbox.com/u/22495357/13...3a8a926b7c.MOV

FYI, Windows is working perfectly, and Cubase is working perfectly too, just Pro Tools...

I hope that any of you has had it and solved it, or at least, you could help me out because I'm going nuts and I am very angry

Thanks mates I am really looking forward to a reply.

[albee1952]

Help us Help You - READ THIS Before Posting!

Look for this link in the upper section of this(and every) DUC page. Nobody can help without details. That link will explain how to do a Sandra report(and just do the newer computer for now).

[enzo2025]

Originally Posted by albee1952

Help us Help You - READ THIS Before Posting!

Look for this link in the upper section of this(and every) DUC page. Nobody can help without details. That link will explain how to do a Sandra report(and just do the newer computer for now).

Sorry I thought that you'd look into my profile where I have my specs. I'll do a report as you say and post it here. Thanks for you reply :)

[YYR123]

After the Sandra - try trashing the prefs also

New session and see what that does

[enzo2025]

Originally Posted by albee1952

Help us Help You - READ THIS Before Posting!

Look for this link in the upper section of this(and every) DUC page. Nobody can help without details. That link will explain how to do a Sandra report(and just do the newer computer for now).

That's what you meant (I hope so!)


SiSoftware Sandra


Computer
Model : OEM
Chassis : Desktop
Mainboard : ASRock Z77 Extreme6
BIOS : AMI (OEM) P1.40 04/18/2012
Intel vPro : 8.00.02.1410
Total Memory : 15.9GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.4GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : ASRock Core (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : Kingston 9905403-500A01LF 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905403-500A01LF 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : BNQ BenQ RL2240H
(1920x1080, 21.7")
Monitor/Panel : LG L226W
(1680x1050, 22.0")
Video Adapter : NVIDIA GeForce GTX 660 (5CU 960SP SM5.0 1.08GHz, 2GB 6GHz 192-bit, PCIe 2.00 x16)
Video Adapter : NVIDIA GeForce GTX 660 (5CU 960SP SM5.0 1.08GHz, 2GB 6GHz 192-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : NVIDIA GeForce GTX 660 (960SP 5C 1.08GHz, 2GB 6GHz 192-bit)
Compute Shader Processor : NVIDIA GeForce GTX 660 (960SP 1.08GHz, 2GB 6GHz 192-bit)
CUDA GP Processor : NVIDIA GeForce GTX 660 (960SP 5C 1.08GHz, 384kB L2, 2GB 6GHz 192-bit)

Storage Devices
Seagate ST2000DM001-9YN164 (2TB, SATA600, 7200rpm) : 2TB (D:)
Crucial M4-CT128M4SSD2 (128GB, SATA600, 2.5", SSD) : 119GB (C:)

Logical Storage Devices
Almacen (D:) : 2TB (NTFS) @ Seagate ST2000DM001-9YN164 (2TB, SATA600, 7200rpm)
Reservado para el sistema : 100MB (NTFS)
Hard Disk (C:) : 119GB (NTFS) @ Crucial M4-CT128M4SSD2 (128GB, SATA600, 2.5", SSD)

Peripherals
LPC Hub Controller 1 : ASRock Panther Point LPC Controller
LPC Legacy Controller 1 : T0 C3-33
Audio Device : ASRock Panther Point High Definition Audio Controller
Audio Device : ASUS 0E0BControladora de High Definition Audio
Audio Codec : nVidia GeForce 6800 [NV40.1]
Serial Port(s) : 1
Disk Controller : ASRock Panther Point 6 port SATA AHCI Controller
Disk Controller : ASRock Asmedia 106x SATA Controller
USB Controller 1 : ASRock Panther Point USB xHCI Host Controller
USB Controller 2 : ASRock Panther Point USB Enhanced Host Controller #2
USB Controller 3 : ASRock Panther Point USB Enhanced Host Controller #1
USB Controller 4 : ASRock Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : ASRock VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : Microsoft Shared Fax Driver (200x200)Apple iPhone (28.49GB)

Network Services
Network Adapter : Broadcom NetLink (TM) Gigabit Ethernet (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9


Thanks mate.
(By the way, with this computer, 5.9 points ?!?!)

[enzo2025]

Originally Posted by YYR123

After the Sandra - try trashing the prefs also

New session and see what that does

I've tried that but I get the same behaviour Sometimes it takes up to 20 seconds, other times maybe 1 hour....is quite random and very very annoying. It's true that trashing prefs MIGHT make Pro Tools crash a little bit later.

[Darryl Ramm]

Start by doing all the systems optimizations, do every last one, and following the standard troubleshooting steps described under the "help us help you" link on this web page.

I do not get why Avid is still requiring approvals for sone posts. Make sure you are just trying to submit a standard Sandra report (look at others posted all over DUC). You *may* be trying to post something too large.

Darryl

[enzo2025]

Summary:

Mainboard : ASRock Z77 Extreme6
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.4GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)

Memory Module : Kingston 9905403-500A01LF 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) [x2]

Video Adapter : NVIDIA GeForce GTX 660 (5CU 960SP SM5.0 1.08GHz, 2GB 6GHz 192-bit, PCIe 2.00 x16)

Storage Devices
Seagate ST2000DM001-9YN164 (2TB, SATA600, 7200rpm) : 2TB (D:)
Crucial M4-CT128M4SSD2 (128GB, SATA600, 2.5", SSD) : 119GB (C:)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Fast Track C600

[enzo2025]

Originally Posted by Darryl Ramm

Start by doing all the systems optimizations, do every last one, and following the standard troubleshooting steps described under the "help us help you" link on this web page.

I do not get why Avid is still requiring approvals for sone posts. Make sure you are just trying to submit a standard Sandra report (look at others posted all over DUC). You *may* be trying to post something too large.

Darryl

Yep, I did everything out there (even from the BIOS). I also trashed Pro Tools preferences... I don't understand why, with a brand new computer, and another audio hardware (before Digi 003) keeps happening.

Thanks for your time and your effort in helping me

[Darryl Ramm]

Originally Posted by enzo2025

Summary:

Mainboard : ASRock Z77 Extreme6
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.4GHz, 3.4GHz IMC, 4x 256kB L2, 8MB L3)

Memory Module : Kingston 9905403-500A01LF 8GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5) [x2]

Video Adapter : NVIDIA GeForce GTX 660 (5CU 960SP SM5.0 1.08GHz, 2GB 6GHz 192-bit, PCIe 2.00 x16)

Storage Devices
Seagate ST2000DM001-9YN164 (2TB, SATA600, 7200rpm) : 2TB (D:)
Crucial M4-CT128M4SSD2 (128GB, SATA600, 2.5", SSD) : 119GB (C:)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Fast Track C600

No, that is too little info, as I said like the reports everybody else posts here. Like for random example --http://duc.avid.com/showthread.php?t...ghlight=Sandra. Is that what you are trying to post before and was blocked for approval?

Thanks

Darryl