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Paid my update fee for support plan - now no support
I had several tickets open. Support plan was due for renewal on the 21st. Paid for renewal several days before but support went silent on the 21st despite that I had been asked for dlogs, etc. My account indicates that I my support plan is current and active until April 2018.
Is this normal? Do I have to start all over? If the policy is to trash support tickets at renewal time I wish they could have at least made it known so I could have stopped wasting time collecting data.
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Pro Tools Ultimate 2024.6 Dell 7820 - dual Xeon 6132 64 gigs of RAM Windows 11 Pro for workstations HD Native PCIe Lynx Aurora with LT-HD Apogee Mytek |
#2
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Re: Paid my update fee for support plan - now no support
I'm sure the tickets are still in the system somewhere. Can you call in and just ask them what the status of the old tickets are?
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#3
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Re: Paid my update fee for support plan - now no support
They finally found most of the cases and it appears that they indeed cut off my support despite that I paid before it expired. Now they are trying to reinstate it and in the meantime emailing me about someone else's support case that I know nothing about. Frustrating...
I will say that my memories of Digidesign grow fonder every day.
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Pro Tools Ultimate 2024.6 Dell 7820 - dual Xeon 6132 64 gigs of RAM Windows 11 Pro for workstations HD Native PCIe Lynx Aurora with LT-HD Apogee Mytek |
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