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Old 11-28-2023, 01:01 PM
MrDragland MrDragland is offline
Join Date: Nov 2023
Location: Central Sierra, CA
Posts: 2
Default Issue with Upgrade from PT11 to PT Studio (perpetual)

When I log in to my Avid account, where I can see my PT11 license listed, I get this when I enter my activation code for the PT Studio Upgrade license I purchased last week:

Please enter the Renewal Code listed here in the renewal field of your Product located in the Products page.

We are currently experiencing issues with the automated redemption process for Pro Tools customers with version 9, 10, and 11 software upgrading to the latest version. To address this, please log a support case. Include your redemption code, Avid Account email address or iLok ID in the email. A member of our team will then manually redeem and facilitate your upgrade.
I opened a support ticket yesterday but have not heard back at all. Does anyone know how long it may take to get a resolution or a way to work around this? It's holding up the build of my new studio computer that was supposed to be in action tonight.
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