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  #1  
Old 07-06-2020, 06:11 PM
alessefb alessefb is offline
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Join Date: Jul 2020
Location: Seattle, USA
Posts: 1
Default Pro Tools First crashes when creating a project

I just installed Pro Tools First and when I try to start it is shuts down. Here are the steps:
- start Pro Tools Frist
- Splash screen comes up
- Dash board screen pops up to create or open a project
- If I select a Template and click Create it will
- Display "Restoring Tracks"
- Display a "session Notes" screen that says that some input or outputs have become inactive.
- It will ask if I want to save note and if I say Yes or No Pro Tools will shut down
- The saved notes look like this:
Code:
--------------------------------------------------------------------------------
Notes
--------------------------------------------------------------------------------
Comments
Some inputs or outputs may have become inactive because your audio hardware device has changed.

Missing Elastic Audio plug-ins
Elastic Audio processing has been disabled on Track "Audio 1" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 2" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 3" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 4" because the Elastic Audio plug-in is not in the Plug-ins folder.

Missing Inputs
The input "Input 1" on track "Audio 1" is not available in the current I/O setup.
The input "Input 1" on track "Audio 2" is not available in the current I/O setup.
The input "Input 1-2" on track "Audio 3" is not available in the current I/O setup.
The input "Input 1-2" on track "Audio 4" is not available in the current I/O setup.
- If instead of using a template I create a blank project, then I will see the Pro Tools screen appear for a few seconds and then it will shutdown.

- I can also hit Cancel instead of creating or opening a project and Protools will come up with limited options. From there I can get into the PlayBack Engine and select different setups, but with the same results when I try to open or create a project.

I have tried it with both Asio4All and our FocusRite Scarlett 2i2 (which I have verified works with this machine). I have also tried a number of items listed in similar posts such as reinstalling, disabling plugins (By deleting and holding Shift on startup), and Asio4All, but they have not helped.

Any assistance would be greatly appreciated!

I'm wondering if this machine is not powerful enough to run Pro Tools First?

Here is my Sandra report:

Code:
SiSoftware Sandra

ID
Host Name : DESKTOP-9UB3O89
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 3593
Serial Number : FTB****
Chassis : Dell Notebook
Mainboard : Dell 04N9HV
Serial Number : /FTBS703/CNC************
BIOS : Dell 1.9.1 06/11/2020
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 13.0.21.1314
Total Memory : 11.81GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (4C 8T 3.57GHz, 3.37GHz IMC, 4x 512kB L2, 6MB L3)
Socket/Slot : FC BGA1526

Chipset
Memory  Controller : Dell Core10U (IceLake-U) ULV Host Bridge/DRAM Registers  99MHz, 2x 6GB SO-DIMM DDR4 2.64GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : KKN2NM-MIE 4GB SO-DIMM DDR4 PC4-21300U DDR4-2666
Memory Module : HMA81GS6DJR8N-VK 8GB SO-DIMM DDR4 PC4-21300U DDR4-2666

Video System
Monitor/Panel : BOE Generic PnP Monitor (1920x1080, TF86G€NT15T00, 15.5")
Video Adapter : Intel(R) UHD Graphics (32CU 256SP SM6.4 1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) UHD Graphics (256SP 32C 500MHz/1GHz, 768kB L2, 4.8GB DDR4 2.67GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) UHD Graphics (256SP 32C 1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) UHD Graphics (256SP 32C 500MHz/1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)

Pen & Touch
Touch : Integrated
Multi-Touch : Yes
Simultaneous Touches : 10
Pen Digitiser : External

Storage Devices
Disk : KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)

Logical Storage Devices
OS (C:) : 462GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
WINRETOOLS : 990MB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
Image : 12GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
DELLSUPPORT : 1GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
ESP : 746MB (FAT32, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)

Peripherals
LPC Hub Controller #1 : Dell 495 Premium-U (Ice Lake-LP) LPC Controller
LPC Legacy Controller #1 : T1 FE-00
Audio Device : Dell Core10 (Ice Lake-LP) Smart Sound Technology Audio Controller
Disk Controller : Intel PCI standard RAM Controller
Disk Controller : Dell ICH8 Mobile SATA RAID Controller
USB Controller #1 : Dell Core10 (Ice Lake-LP) USB 3.1 xHCI Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP ColorLaserJet M253-M254 PCL-6 (V4) (600x600, Colour, Duplex)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Qualcomm QCA9377 802.11ac Wireless Adapter (802.11n (HT), AES-CCMP, 72.2Mbps)

Power Management
Battery #1 : SMP DELL VM73283 42.00Wh/3.74Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18362
Platform Compliance : x64
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  #2  
Old 12-08-2020, 12:18 PM
sjgetty1112 sjgetty1112 is offline
Member
 
Join Date: Nov 2020
Location: 4606 Little Rock Drive
Posts: 1
Default Re: Pro Tools First crashes when creating a project

I am experiencing what I believe to be the same problem, but I notice that this post has yet to generate any responses or suggestions. So I'm hoping this additional amplification might prompt a little helpful feedback.

I began using Pro Tools First in May 2020, on an old Dell XPS running Windows 10, and used it successfully until Sep 2020, when that old Dell machine gave up the ghost. I purchased a new Surface Book 3 in Oct 2020, but have not succeeded in getting Pro Tools First up and running on the new platform. The detailed Sandra report for my Surface Book 3 is attached, but here is a quick summary:
  • Microsoft Surface Book 3
  • BIOS: Microsoft 6.19.140 04/13/2020
  • Total Memory: 31.63GB Micro-DIMM DDR4
  • Processor: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz (4C 3.8GHz, 3.6GHz IMC, 4x 512kB L2, 8MB L3)
  • Memory Controller: Intel Core10U (IceLake-U 4C) ULV Host Bridge/ DRAM Registers 100MHz, 2x 16GB Micro-DIMM DDR4 2.13GHz 128-bit, Integrated Graphics

Here is a quick review of the behavior of Pro Tools First as it attempts to load on my Surface Book:
  1. Splash screen: Pro Tools First Version 2020.9.0. Progress bar shows multiple steps as they proceed (signing in to your Avid account, initializing hardware, scanning plug-ins, loading plug-ins, initializing audio engine)
  2. Welcome screen, followed by Select Playback Engine dialog. ASIO4ALL v2.14 is currently the only compatible audio driver installed, so that is the only available option here. The ASIO4ALL device list and settings all seem to be appropriate and correct, as far as I can tell (see Pro Tools crash history pic 05.jpg, attached)
  3. Once the audio engine selection dialog is closed, the splash screen progress bar displays two more visible steps (initializing MIDI engine and initializing controllers)
  4. If I attempt to create a project from a template, I see three progress bars in fairly rapid succession: Restoring tracks, Processing session I/O, and Opening overview file. This are followed by a Session Notes window displaying the message, "Some inputs or outputs may have become inactive because your audio hardware device has changed. Some inputs are missing." When I dismiss this window, I briefly see a fourth progress bar: Opening overview file. At this point Pro Tools First abruptly shuts down. No additional error messages, notes files or logfiles are generated.
  5. If I attempt to create a project without a template, a progress bar is displayed very briefly. There is no Session Notes window displayed. The Pro Tools work space opens, but only remains open for 2-3 seconds. At this point Pro Tools First (once again) abruptly shuts down. No additional error messages, notes files or logfiles are generated.

I have read through the General Troubleshooting Guide (Windows), and the Computer Optimization Guide for Windows 10. Here are the troubleshooting steps I have tried:
  • Updating graphics drivers
  • Updating (all) network drivers
  • Disabled TurboBoost (using ThrottleStop app). This really degraded system performance, but didn't change how Pro Tools First behaved
  • Tinkered with multiple different power management options
  • Ran Pro Tools First as Administrator
  • Disconnected all peripherals
  • Deleted all plug-ins (reinstalled after this failed to resolve issue)
  • Updated Pace License Support utility
  • Uninstalled and reinstalled Pro Tools First
  • Uninstalled and reinstalled ASIO4ALL

At this point I'm out of ideas. If anyone reading this thread can help I would be very grateful. I had a good experience using Pro Tools First on my old Dell machine for a few months, but after three months of struggling on my Surface Book, the time may have come to kick Pro Tools to the curb and learn an alternative DAW. Thanks in advance for your help!
Attached Images
File Type: jpg Pro Tools crash history pic 05.jpg (53.3 KB, 0 views)
Attached Files
File Type: pdf 2020-12-02_sjg_Sandra report.pdf (59.7 KB, 0 views)
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  #3  
Old 12-08-2020, 05:36 PM
junkgear's Avatar
junkgear junkgear is offline
Moderator
 
Join Date: Jan 2012
Location: USA
Posts: 1,897
Default Re: Pro Tools First crashes when creating a project

Quote:
Originally Posted by alessefb View Post
I just installed Pro Tools First and when I try to start it is shuts down. Here are the steps:
- start Pro Tools Frist
- Splash screen comes up
- Dash board screen pops up to create or open a project
- If I select a Template and click Create it will
- Display "Restoring Tracks"
- Display a "session Notes" screen that says that some input or outputs have become inactive.
- It will ask if I want to save note and if I say Yes or No Pro Tools will shut down
- The saved notes look like this:
Code:
--------------------------------------------------------------------------------
Notes
--------------------------------------------------------------------------------
Comments
Some inputs or outputs may have become inactive because your audio hardware device has changed.

Missing Elastic Audio plug-ins
Elastic Audio processing has been disabled on Track "Audio 1" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 2" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 3" because the Elastic Audio plug-in is not in the Plug-ins folder.
Elastic Audio processing has been disabled on Track "Audio 4" because the Elastic Audio plug-in is not in the Plug-ins folder.

Missing Inputs
The input "Input 1" on track "Audio 1" is not available in the current I/O setup.
The input "Input 1" on track "Audio 2" is not available in the current I/O setup.
The input "Input 1-2" on track "Audio 3" is not available in the current I/O setup.
The input "Input 1-2" on track "Audio 4" is not available in the current I/O setup.
- If instead of using a template I create a blank project, then I will see the Pro Tools screen appear for a few seconds and then it will shutdown.

- I can also hit Cancel instead of creating or opening a project and Protools will come up with limited options. From there I can get into the PlayBack Engine and select different setups, but with the same results when I try to open or create a project.

I have tried it with both Asio4All and our FocusRite Scarlett 2i2 (which I have verified works with this machine). I have also tried a number of items listed in similar posts such as reinstalling, disabling plugins (By deleting and holding Shift on startup), and Asio4All, but they have not helped.

Any assistance would be greatly appreciated!

I'm wondering if this machine is not powerful enough to run Pro Tools First?

Here is my Sandra report:

Code:
SiSoftware Sandra

ID
Host Name : DESKTOP-9UB3O89
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 3593
Serial Number : FTB****
Chassis : Dell Notebook
Mainboard : Dell 04N9HV
Serial Number : /FTBS703/CNC************
BIOS : Dell 1.9.1 06/11/2020
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 13.0.21.1314
Total Memory : 11.81GB SO-DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz (4C 8T 3.57GHz, 3.37GHz IMC, 4x 512kB L2, 6MB L3)
Socket/Slot : FC BGA1526

Chipset
Memory  Controller : Dell Core10U (IceLake-U) ULV Host Bridge/DRAM Registers  99MHz, 2x 6GB SO-DIMM DDR4 2.64GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : KKN2NM-MIE 4GB SO-DIMM DDR4 PC4-21300U DDR4-2666
Memory Module : HMA81GS6DJR8N-VK 8GB SO-DIMM DDR4 PC4-21300U DDR4-2666

Video System
Monitor/Panel : BOE Generic PnP Monitor (1920x1080, TF86G€NT15T00, 15.5")
Video Adapter : Intel(R) UHD Graphics (32CU 256SP SM6.4 1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) UHD Graphics (256SP 32C 500MHz/1GHz, 768kB L2, 4.8GB DDR4 2.67GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) UHD Graphics (256SP 32C 1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) UHD Graphics (256SP 32C 500MHz/1GHz, 1024kB L2, 128MB DDR4 2.67GHz 128-bit, Integrated Graphics)

Pen & Touch
Touch : Integrated
Multi-Touch : Yes
Simultaneous Touches : 10
Pen Digitiser : External

Storage Devices
Disk : KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)

Logical Storage Devices
OS (C:) : 462GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
WINRETOOLS : 990MB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
Image : 12GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
DELLSUPPORT : 1GB (NTFS, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)
ESP : 746MB (FAT32, 4kB) @ KBG40ZNS512G NVMe KIOXIA 512GB (512.1GB, PCIe/NVMe)

Peripherals
LPC Hub Controller #1 : Dell 495 Premium-U (Ice Lake-LP) LPC Controller
LPC Legacy Controller #1 : T1 FE-00
Audio Device : Dell Core10 (Ice Lake-LP) Smart Sound Technology Audio Controller
Disk Controller : Intel PCI standard RAM Controller
Disk Controller : Dell ICH8 Mobile SATA RAID Controller
USB Controller #1 : Dell Core10 (Ice Lake-LP) USB 3.1 xHCI Host Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft Software Printer Driver (300x300, Colour)
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Printer : HP ColorLaserJet M253-M254 PCL-6 (V4) (600x600, Colour, Duplex)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Qualcomm QCA9377 802.11ac Wireless Adapter (802.11n (HT), AES-CCMP, 72.2Mbps)

Power Management
Battery #1 : SMP DELL VM73283 42.00Wh/3.74Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.18362
Platform Compliance : x64
It looks like you are trying to use the Dell Audio system as your Pro Tools First audio interface.
First of all, PTF requires an ASIO compliant driver for audio, which I’m not sure if the stock Dell driver is.
Second, a lot of the internal sound cards do not provide the inputs/outputs that PT requires.

You can try holding down the N key while PTF loads. This will bring up the Playback engine which will allow you to choose the sound device as well as the inputs and outputs.
If that doesn’t work, you can try ASIO4ALL, which it an ASIO driver that sits between your sound card driver and PTF. It’s finicky at best, but may get you going.
Beyond that, a proper audio interface will be your best bet.
__________________
Will

System Details
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  #4  
Old 02-03-2021, 04:06 PM
14gTom 14gTom is offline
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Join Date: Oct 2020
Location: England
Posts: 3
Default Re: Pro Tools First crashes when creating a project

Hey, I have the same problem, I'm using the Scarlett 2i2 3rd Gen Studio. Did you ever figure out a solution?

Thanks,
Tom
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  #5  
Old 02-08-2021, 01:59 PM
aliciawentzshadows aliciawentzshadows is offline
Member
 
Join Date: Feb 2021
Location: NH
Posts: 1
Default Re: Pro Tools First crashes when creating a project

I am having the same issue. The software just closes once it opens a new session. I have tried everything under the sun to try and get this to work so that I can give this a try with my keyboard but since it won't load, I'm nearly ready to give up. I have put in the specs of my laptop below. I haven't installed any plug ins at the moment so I know it's not a corrupted plug in.

Device name LAPTOP-R1HGVIDM
Processor Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
Installed RAM 8.00 GB (7.79 GB usable)
Device ID E80B0852-9F63-4FAB-91EA-6F6A224D8457
Product ID 00325-96716-92312-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 20H2
Installed on ‎9/‎26/‎2020
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

I'm trying to add in a M-Audio Keystation Mini32 MK3 into the software so that I can use that to record the music. Please give me advice before I go crazy. I was hoping to be able to record this music and write a song for my husband by Valentine's Day but this is adding undue stress to that.
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  #6  
Old 05-03-2021, 04:34 AM
Ralph2 Ralph2 is offline
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Join Date: Nov 2007
Location: UK
Posts: 10
Default Re: Pro Tools First crashes when creating a project

Not having much luck here either.

I already have PT10 running on a MAC and I wanted a portable solution to track a remote vocalist.

Installed PTF on a Dell Inspiron Win 10 laptop using an MBox2. It was so easy, but the computer was old and cranky so I replaced it with an up-to-date Dell Inspiron Win 10 with 8GB RAM SSD i3 etc. Installed everything as before and have been unable to run Pro tools since. Like the OP, it crashes every time at the point of 'opening overview file'. This happens with existing projects or creating new ones from the PTF templates. Tried using the ASIO4ALL driver with the soundcard rather than the MBox2, exactly the same. Reinstalled Pro tools and the MBox2 drivers, no change. AFAIK the only difference is the new laptop, a later generation Dell Inspiron to the one where it installed perfectly. Trawled the net, seems to be lots of problems like this but no proven solution
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  #7  
Old 05-10-2021, 11:17 PM
Mahieu Mahieu is offline
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Join Date: Jun 2020
Location: France
Posts: 24
Default Re: Pro Tools First crashes when creating a project

I see the common point of people who cannot start PTF: they are using a recent Dell system.
I have the same issue with my Dell 1065G7 Realtek Audio.
I really suspect Realtek audio crashes when started with PTF.
And it is impossible to deactivate it (even you think you have deactivated it, it still tries to run and then crashes).
Do you agree with me?
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  #8  
Old 05-28-2021, 12:22 PM
tkdodson tkdodson is offline
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Join Date: May 2021
Location: Florence
Posts: 1
Default Re: Pro Tools First crashes when creating a project

I was told by support at focusrite that Pro Tools First will not work with Window 10 build 1904 which is the newest. Can anyone confirm that?
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  #9  
Old 05-31-2021, 10:36 PM
PJTheServant PJTheServant is offline
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Join Date: May 2021
Location: New Orleans
Posts: 1
Default Re: Pro Tools First crashes when creating a project

Hey everyone, I believe i found the fix. This worked for me. All glory to God. if this works for you thank Jesus.

https://avid.secure.force.com/pkb/ar...nnq&popup=true
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  #10  
Old 07-25-2021, 08:33 PM
Mahieu Mahieu is offline
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Join Date: Jun 2020
Location: France
Posts: 24
Default Re: Pro Tools First crashes when creating a project

Quote:
Originally Posted by PJTheServant View Post
Hey everyone, I believe i found the fix. This worked for me. All glory to God. if this works for you thank Jesus.

https://avid.secure.force.com/pkb/ar...nnq&popup=true
It definitely works! Thank you very much.
I'm wondering why it took so much time to deliver this workaround for 10th Gen users.
By the way, it remains a workaround because I guess it just disables a feature of your 10th Intel processor ("AESNI" if I correctly understood).
This feature aims to accelerate by hardware the encrypt/decrypt of software protected by a key. All software using this feature will be affected. Am I correct?
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