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Old 10-02-2021, 03:12 AM
Skinny_Cheese Skinny_Cheese is offline
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Default Accidently Crossgraded from perp. to subscription

Hi everyone,

sadly I had recognized that I accidentally switched from my perpetual PT licence, that I crossgraded from PT-Express 2016 to a subscription Licence. (That happend 2019)

I have only recognized it, because my subscription did not renew itself automatically, as I thought it would.

I just saw some people had these acidentally switches of licenses. Some got help and it has even been switched back to the perpetual licence.

Because my subscription ran out my only option directly from avid is to renew it for about 300 €, whats not an option for me, after buying the software in 2016, and renewing it 2x since 2019 for about 120 Euro per year.

Are there any helps or options besides buying the new renewal, or buying an ASC?

Even this of course is also my fault, I'm quite angry about these politics.

Thanks for any help!
  #2  
Old 10-18-2021, 10:39 PM
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jeffro jeffro is offline
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Default Re: Accidently Crossgraded from perp. to subscription

Welcome to the community.
Quote:
Originally Posted by Skinny_Cheese View Post
...I accidentally switched from my perpetual PT licence, that I crossgraded from PT-Express 2016 to a subscription Licence. (That happend 2019)

I have only recognized it, because my subscription did not renew itself automatically, as I thought it would...
I grabbed your support case, will look into this & reply soon. Thanks.
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Old 10-19-2021, 04:53 AM
Skinny_Cheese Skinny_Cheese is offline
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Default Re: Accidently Crossgraded from perp. to subscription

Quote:
Originally Posted by jeffro View Post
Welcome to the community.

I grabbed your support case, will look into this & reply soon. Thanks.
Thanks very much, Jeffro. I'm still waiting for another answer by the avid support. Until now they said, they are sorry, I should have known what I am transfering my license into, and basically because it's done 2 years ago, they can't anything do about it.

For me it is not completely comprehensible, as I think, it can't be that hard to reactivate a earlier bought licence.

many thanks again.
  #4  
Old 10-20-2021, 12:53 PM
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jeffro jeffro is offline
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Default Re: Accidently Crossgraded from perp. to subscription

Case updated, please check your email and reply as needed. Thanks!
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