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  #1  
Old 05-02-2023, 07:42 PM
elchuli elchuli is offline
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Default Artist control only works well in PT 2023.3 Native

Hi! I just brought back to my home studio an Avid Artist Control that has spent the last weeks in another studio. Before that, it worked flawlessly with this configuration: M1 Max Mac Studio, OS 12.6.2, PT Ultimate 2022.10, Eucon 2022.4.0.78.

During the time I didn't have it in my studio, I did an OS update (from 12.6.2 to 12.6.4) and passed from PT 2022.10 to 2023.3 (using it with Rosetta because some of my plugins are not native yet). So today, before connecting the Artist Control and after checking the Eucon compatibility on the Avid website, I updated Eucon to version 2022.12.1.34

And it didn't work as expected. Eucon recognises the surface and it's in the My surfaces list, but soft keys commands don't work and faders don't show any track information. I spent a few hours trying lots of combinations of PT versions and Eucon versions, always uninstalling the current Eucon version with the provided uninstaller. But the problem persists.

I thought maybe updating OS would help. Updated to 12.6.5. All the same.

The only configuration where I'm able to use the soft keys commands and see the track info in the faders is when I use PT 2023.3 in Native mode. Not useful to me because of plugin compatibility.

I appreciate any help you can give me on this matter.
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  #2  
Old 05-03-2023, 07:27 AM
EddieJones's Avatar
EddieJones EddieJones is online now
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Default Re: Artist control only works well in PT 2023.3 Native

Did you do a migrate at some point? Please try this. Rename the computer and reboot.
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  #3  
Old 05-03-2023, 09:00 AM
elchuli elchuli is offline
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Default Re: Artist control only works well in PT 2023.3 Native

Thank you, Eddie. No, I did not migrate. I changed the computer's name as you suggested (in preferences: sharing. I suppose that's what you meant), rebooted, but the problem persists. By the way, yesterday I downgraded to PT 2022.10.0 and Eucontrol 2022.9.0.44. Should I try newer versions after this renaming you suggested?
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  #4  
Old 05-03-2023, 09:12 AM
EddieJones's Avatar
EddieJones EddieJones is online now
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Default Re: Artist control only works well in PT 2023.3 Native

https://support.apple.com/guide/mac-...0Name%20field.

Yes use the latest Avid software as this is nothing to do with it.
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  #5  
Old 05-03-2023, 10:44 AM
elchuli elchuli is offline
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Default Re: Artist control only works well in PT 2023.3 Native

Well, after updating again to the lastest versions of PT and Eucontrol, it works!!! That renaming trick did work. Thank you very much!
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