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#1
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Pro tools renewal
Hi I have just been told by a UK retailer that there is no grace period to renew my carbon subscription and I need to buy a new one. Can anyone clarify this for me please?
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#2
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Re: Pro tools renewal
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There is the Avid Carbon Hardware interface, and there is Pro Tools software which can be purchased or renewed (depending entirely on which software you are actually talking about) if you all ready owned Pro tools and if you kept it current. So which software are you referring too as a subscription and can you provide a screen shot of your account page with whatever PT software you are referring to Your software options should be listed there .. For example My Avid account "Ultimate" page shows I have two options I can renew my PT Ultimate license (which I have kept current for years now) for $399 which is what I will do... OR I could purchase a PT Ultimate SUBSCRIPTION license for $599 which I won't do
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... Last edited by K Roche; 11-22-2022 at 09:17 AM. |
#3
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Re: Pro tools renewal
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#4
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Re: Pro tools renewal
Hi There - The "No Grace period" for Carbon means that you can have it renewed anytime unlike with the regular subscription which only got 14 days. But Pro Tools Carbon has a specific renewal code and the usual Annual Subscription renewal code will not work. So if you buy it from a reseller you have to specifically request for a Pro Tools Carbon 1-Year Subscription renewal.
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#5
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Re: Pro tools renewal
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And that is why I asked the OP for clarification of which actual license he was talking about and also stated it depended on if you already owned PT or not. I agree however that if the Perpetual Parachute is not working as advertised that is an issue
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... Last edited by K Roche; 11-23-2022 at 07:26 AM. |
#6
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Re: Pro tools renewal
Hi.
I am talking about the Avid carbon boron renewal which restores pro tools updates and bundled plugins specific to the carbon interface |
#7
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Re: Pro tools renewal
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If you scroll down aways you see this and the last sentence indicates that customers can at any point renew that subscription. BUT exactly how you do that or what your reseller was talking about,,, I have no clue sorry.
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System : Studio - Avid Carbon interface , PT Ultimate 2023.12 Mid 2020 (intel) iMac 27" Ventura 13.2 .1 Mobile - 2021 14 " MBP M1 Pro PT Ultimate 2024.3.0 --Sonoma 14.4 Enjoy the Journey.... Kev... |
#8
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Re: Pro tools renewal
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This is what shows up in your account once the Carbon license lapses. https://duc.avid.com/attachment.php?...1&d=1669646033 There is no option to renew. If the option was there I probably would have renewed by now |
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