Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S1, S3, Dock and Control App

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 06-28-2021, 09:20 AM
Babylonians Babylonians is offline
Member
 
Join Date: Mar 2021
Location: Los Angeles USA
Posts: 8
Default Dock and Avid control app grayed out on Surface list

I have S1 and Dock with 2X iPad set up.
After upgrading the OS to Big Sur, I successfully connected S1 and S1's iPad. However, I cannot connect the dock and control app (for the dock). I see the dock and the control app on the list of the surface but it grayed out and I cannot select it. Do you guys know any solution for this?
Reply With Quote
  #2  
Old 06-28-2021, 10:14 AM
its2loud its2loud is online now
Member
 
Join Date: Dec 2014
Location: Los Angeles
Posts: 1,296
Default Re: Dock and Avid control app grayed out on Surface list

What version of EuControl are you running?
Reply With Quote
  #3  
Old 06-28-2021, 11:34 AM
Babylonians Babylonians is offline
Member
 
Join Date: Mar 2021
Location: Los Angeles USA
Posts: 8
Default Re: Dock and Avid control app grayed out on Surface list

It's 2020.11.1.10.
Reply With Quote
  #4  
Old 06-28-2021, 11:47 AM
its2loud its2loud is online now
Member
 
Join Date: Dec 2014
Location: Los Angeles
Posts: 1,296
Default Re: Dock and Avid control app grayed out on Surface list

Use the latest installer to uninstall EuControl including all preferences. Then re-install the app being sure to allow all security pop ups. If any firmware updates are necessary be sure to update prior to trying to connect devices.
Reply With Quote
  #5  
Old 06-28-2021, 05:15 PM
Babylonians Babylonians is offline
Member
 
Join Date: Mar 2021
Location: Los Angeles USA
Posts: 8
Default Re: Dock and Avid control app grayed out on Surface list

uninstalled the Eucon software. Delete preference of Eucon and PT. After clean installation, it still all surfaces are grayed out. Are there any other things I can try?
Reply With Quote
  #6  
Old 06-28-2021, 05:17 PM
its2loud its2loud is online now
Member
 
Join Date: Dec 2014
Location: Los Angeles
Posts: 1,296
Default Dock and Avid control app grayed out on Surface list

Hard to say without more system info and network setup.

It sounds like EuControl isn’t seeing the surfaces on the network.
Reply With Quote
  #7  
Old 06-28-2021, 05:38 PM
Babylonians Babylonians is offline
Member
 
Join Date: Mar 2021
Location: Los Angeles USA
Posts: 8
Default Re: Dock and Avid control app grayed out on Surface list

after restarting the switcher, everything got normal.
Thank you so much for your help.
Reply With Quote
  #8  
Old 06-28-2021, 05:39 PM
its2loud its2loud is online now
Member
 
Join Date: Dec 2014
Location: Los Angeles
Posts: 1,296
Default Re: Dock and Avid control app grayed out on Surface list

Glad you got it sorted.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
S1, Dock, Avid Control Logic Pro X bug Orchook Avid S1, S3, Dock and Control App 20 07-08-2021 04:09 PM
Ex MC Control/Artist Control users and now AVID Dock User. Questions Zak7 Avid S1, S3, Dock and Control App 8 03-11-2021 12:30 PM
Avid Dock...how much control? iLLusionist Avid S1, S3, Dock and Control App 3 01-13-2021 10:12 AM
Avid S1 & Dock with other monitor control Dalton_Sound Avid S1, S3, Dock and Control App 0 11-26-2020 06:35 PM
Control Surface For Protools 10 Mackie Pro Control or Avid Artist Control lberrios1962 Pro Tools 10 18 05-26-2012 01:51 AM


All times are GMT -7. The time now is 09:59 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com