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#1
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Product name: Pro Tools Perpetual but iLok says subscription
Hello,
I am unable to use Pro Tools. I can't tell you the version because I can't open it. I bought my Pro Tools perpetual license with the understanding that when it expired, it would still work but you could not update it. And it does say "perpetual" when I try to open it. But, when I look at my iLok or Avid account, it says subscription. Definition of perpetual license: A perpetual license is one where a software application is sold on a one-time basis and the licensee can then use a copy of the software forever. A perpetual license model offers a customer access to a software application in perpetuity, hence the name. To be clear, when I try to open my Pro Tools, it says: Software Activation: Pro Tools Perpetual All visible licenses expired. Product name: Pro Tools Perpetual Question: Is there a mistake with my account or is this going to end up costing money? Thank you for any help. I'm sure you get tired of the licensing questions. |
#2
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Re: Product name: Pro Tools Perpetual but iLok says subscription
Looks like a good week (cyber week) to buy a subscription. I will probably do that.
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#3
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Re: Product name: Pro Tools Perpetual but iLok says subscription
If there is possibly something wrong with your account, tech support is better than our guesses.
Open a support ticket in avid.com >>> sign-in
__________________
___ >> me: nednednerB // ||main gig: editing audio voiceovers & testing software | 2nd gig: music software tutoring | hobby: electronic music // ||software: Sonoma 14.2 | PT Studio 2023.12 | Ableton Live 11 | iZotope RX, Ozone, Neutron | Arturia Pigments | Auto-Tune | Dubler2 // ||system: iMac (Retina 5K, 27", 2020) 10-Core-i9 | 128GB-DDR4 | 5700-XT-16GB | OWC Thunderbolt Hub and Thunderbolt 3 Dock // ||devices: RME Babyface Pro FS | Focusrite Clarett 2Pre | some AT mics | SM58 | Ableton Push 2 | Sennheiser HD 600 HP // Onkyo TX-8220 SR ||automation: SoundFlow | Stream Deck+ | Keyboard Maestro | SteerMouse | MacOS Shortcuts // |
#4
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Re: Product name: Pro Tools Perpetual but iLok says subscription
I checked your Avid account and the Pro Tools Studio section shows a Subscription that expired Nov 23. I don't see a perpetual product in my.avid.com/products or perpetual license in your iLok account (other than Pro Tools Intro). Can you share a screenshot of the window that refers to Pro Tools Studio perpetual? If you bought a perpetual license we should get a support case going so you can submit your receipt...
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#5
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Re: Product name: Pro Tools Perpetual but iLok says subscription
jeffro...thank for the suggestions. I updated for a reasonable price and am happy.
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