MBox Mini - USB Device not recognised

[RadioAds]

Just wondering if anyone else has come across this.

My MBox Mini (3rd Gen) was running fine last week and now Windows won't acknowledge it. I've tried installing the latest driver and changing USB ports but each time I get "USB device not recognized" error.

I should add that it doesn't seem to be the MBox Mini hardware as when i plug it into my notebook it works fine.

[Southsidemusic]

Hey

Welcome to the Community

We can't help with soo little info so Please read this and reply with the appropriate information.

http://duc.avid.com/showthread.php?t=300050

Thanks
Christopher

[RadioAds]

Apologies...here is more information on my system.

DELL 8300 Desktop PC
Intel Core i&-3770 CPU @ 3.40GHz
16.0 GB RAM
Windows 8.1 Pro
AVID Mbox Mini (3rd Gen)
Pro Tools 11.1.2
Other USB connected devices - Microsoft Wireless Keyboard/Mouse and iLOK

I have tried using different USB cables and the problem is specific to this desktop machine as the device works fine on my notebook PC.

Have removed and re-installed both the current and previous version of the mbox mini driver.


SiSoftware Sandra

ID
Host Name : AndrewWells-PC
Workgroup : WORKGROUP

Computer
Model : Dell XPS 8500
Serial Number : 6BP****
Chassis : Dell Desktop
Mainboard : Dell 0YJPT1
Serial Number : ..CN7360*********
BIOS : Dell A06 05/25/2012
Intel vPro : 8.00.04.1441
Total Memory : 16GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (4C 8T 3.8GHz, 3.8GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Dell Core (Ivy Bridge) DRAM Controller 100MHz, 2x 8GB DIMM DDR3 1.6GHz 128-bit

Memory Module(s)
Memory Module : Micron 16JTF51264AZ-1G6M1 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 16JTF51264AZ-1G6M1 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 16JTF51264AZ-1G6M1 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 16JTF51264AZ-1G6M1 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : Dell Computer DELL ST2420L
(1920x1080, 24.0")
Video Adapter : NVIDIA GeForce GT 640 (2CU 384SP SM5.0 953MHz, 256kB L2, 1GB 5GHz 128-bit, PCIe 3.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GT 640 (384SP 2C 953MHz, 256kB L2, 1GB 5GHz 128-bit)
OpenCL GP Processor : NVIDIA GeForce GT 640 (384SP 2C 953MHz, 256kB L2, 1GB 5GHz 128-bit)
Compute Shader Processor : NVIDIA GeForce GT 640 (384SP 2C 953MHz, 256kB L2, 1GB 5GHz 128-bit)

Storage Devices
Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm) : 2TB (C:) (F:)
Seagate ST2000DM001-9YN164 (2TB, SATA300/600, 7200rpm) : 2TB (D:)
Generic- SD/MMC (USB2) : N/A (G:)
Generic- Compact Flash (USB2) : N/A (H:)
Generic- SM/xD-Picture (USB2) : N/A (I:)
Generic- MS/MS-Pro (USB2) : N/A (J:)
HL-DT-ST DVDRW/BDROM CH20N (SATA150, BD-R, DVD+-RW, CD-RW, 4MB Cache) : N/A (E:)

Logical Storage Devices
System (F:) : 100MB (NTFS) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
Media (D:) : 2TB (NTFS) @ Seagate ST2000DM001-9YN164 (2TB, SATA300/600, 7200rpm)
Hard Disk (C:) : 2TB (NTFS) @ Seagate ST2000DM001-1CH164 (2TB, SATA600, 3.5", 7200rpm)
Removable Drive (G:) : N/A @ Generic- SD/MMC (USB2)
Removable Drive (H:) : N/A @ Generic- Compact Flash (USB2)
Removable Drive (I:) : N/A @ Generic- SM/xD-Picture (USB2)
Removable Drive (J:) : N/A @ Generic- MS/MS-Pro (USB2)
Optical Drive (E:) : N/A @ HL-DT-ST DVDRW/BDROM CH20N (SATA150, BD-R, DVD+-RW, CD-RW, 4MB Cache)

Peripherals
LPC Hub Controller 1 : Dell Panther Point LPC Controller
LPC Legacy Controller 1 : T2 87-72
Audio Device : Dell Panther Point High Definition Audio Controller
Audio Device : nVidia GK107 HDMI Audio Controller
Audio Codec : nVidia GeForce 6800 LE [NV40.2]
Disk Controller : Dell Panther Point 6 port SATA AHCI Controller
USB Controller 1 : Dell Panther Point USB xHCI Host Controller
USB Controller 2 : Dell Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Dell Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : HP Photosmart B110 series (1200x1200, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother MFC-J6920DW Printer (600x600, Colour)
Printer : Brother MFC-J6920DW Printer (600x600, Colour)
Printer : Brother Color Leg Type1 Class Driver (600x600, Colour)
Printer : Brother HL-3075CW series (600x600, Colour)

Scanners and Cameras
Scanner : Microsoft Brother MFC-J6920DW [30055c1b3cd9] (Scanner, USB)

Peripherals

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Dell Wireless 1703 802.11b|g|n (2.4GHz)

Operating System
Windows System : Microsoft Windows 8.1 Professional 6.03.9600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9

[Bill Denton]

Probably unrelated to this, but...

It appears you have three 2 GB drives...C: "Hard Disk", D: "Media", and F: "System".

The names are a bit confusing...

Which drive contains your OS, programs, and plugins?

Which drive contains your Pro Tools sessions and audio?

Which drive contains you samples and VI libraries?

On point, have you turned off any "power saving" or other auto-shutdown features on your USB ports?

[RadioAds]

Hey there.

Which drive contains your OS, programs, and plugins? - "Hard Disk"

Which drive contains your Pro Tools sessions and audio? "Media"

Which drive contains you samples and VI libraries? - Sorry not sure what you're asking for

The "System" drive is just a 100MB partition that windows created. I don't believe this is attributed to my current issue.

[Bill Denton]

Originally Posted by RadioAds

Hey there.

Which drive contains your OS, programs, and plugins? - "Hard Disk"

Which drive contains your Pro Tools sessions and audio? "Media"

Which drive contains you samples and VI libraries? - Sorry not sure what you're asking for

The "System" drive is just a 100MB partition that windows created. I don't believe this is attributed to my current issue.

As I originally noted, probably not

Did you check this: "On point, have you turned off any "power saving" or other auto-shutdown features on your USB ports?"

[RadioAds]

Thanks yes I did check the power settings for the USB but they are as they should be.

UPDATE: I have a workaround but it doesn't solve the issue. As it returns every time i boot now.

See this video - http://youtu.be/GAoMTSrM6ls

[RadioAds]

Still struggling with this issue. I'd like to avoid doing a complete OS re-install.

[vanderboegh]

I'm having the same issue. I'll post on a separate thread to detail the specifics of my system and the history. But needless to say, you're not alone with this struggle! I haven't found an answer yet either.

~~Matt

[limerot]

I have the same problem. Got a brand new Mbox mini 3gen. Got the second latest driver (1.1.7), the newest would not download. Only the blue power light is on on the front of the interface. Reinstaled driver. Usb power saver is not on.

The control panel shows 'hardware not connected' - 'not streaming'.

This was disapointing to say the least..