Can't launch 2023.6

[Media Man]

Hi guys,

Just downloaded an installed 2023.6, but when launching I get a message that the playback engine needs more memory allocated. When I try to open that window, it crashes.

Anyone else.

Windows 10 Pro.
40 gb ram

[Darryl Ramm]

Same old drill. What is the playback engine Pro Tools is trying to use? Don't assume it's necessarily HDX.

Hold down N while starting Pro Tools until the playback engine dialog appears and see if you can select a different engine. This error has nothing to do with actual memory in the computer.

If it's trying to use HDX did you install the new driver... try rolling them back to the previous 2023.3 driver.

[Media Man]

This is the first time I've encountered this after years of updates.

The correct device was selected, and clicking next caused the crash. Installing the previous driver did the trick.

Thank you.

Media Man

[Darryl Ramm]

This is a problem other folks are seeing, see... https://duc.avid.com/showthread.php?t=424886 if you can please file a support case to give Avid more info here.