Reporting bug: laggy graphics w latest PT and Big Sur

[The Dubnicks]

Hi,

Been quite a while since I've come back to this board but I'm experiencing a weird bug and I don't even know how one is supposed to report bugs to avid anymore with their perpetual license/subscription model. Anyhow, here is the info:

Most current version of PT (2021.12) and most current version of Big Sur (2019 iMac i9 3.6ghz, 40GB of ram - sound condition, no problems with any other software or DAWs):

There's a strange lag in the graphics of PT only when resizing tracks in the arrange view or scrolling rapidly through the mix window.

When I scroll fast in the mix window the meters visual loads slower than everything else.

When I resize tracks in arrange, it's like the refresh rate is slowing or something. Hard to describe but I've occasionally seen a similar effect when using facetime on an ipad.

Even I should submit this in a specific place, feel free to let me know. Thanks!

[migueldgoncalves]

I have the same problem on an iMac Pro (late 2017) with both Big Sur and Monterey.
I think it might be related to the iMac's monitor's refresh rate, but I'm not sure.
Have you managed to figure it out?

[dominicperry]

This forum is not for reporting bugs to Avid. They might spot them, they might not. They might respond, they might not. This is a user forum. You know that.

If you want to report a bug, whether it's for support or just for reference, use the Avid Support portal.

https://my.avid.com/sso/Salesforce

Instructions here if you cannot submit a case:
https://avid.secure.force.com/pkb/ar...ss-information

[Ben Jenssen]

Originally Posted by dominicperry

This forum is not for reporting bugs to Avid. They might spot them, they might not. They might respond, they might not. This is a user forum. You know that.

Both posters with the problem know that. I you read their posts again, you will see that.

Originally Posted by dominicperry

If you want to report a bug, whether it's for support or just for reference, use the Avid Support portal.
https://my.avid.com/sso/Salesforce
Instructions here if you cannot submit a case:
https://avid.secure.force.com/pkb/ar...ss-information

The OP even asked specifically for this. So well done.

[migueldgoncalves]

Originally Posted by dominicperry

This forum is not for reporting bugs to Avid. They might spot them, they might not. They might respond, they might not. This is a user forum. You know that.

If you want to report a bug, whether it's for support or just for reference, use the Avid Support portal.

https://my.avid.com/sso/Salesforce

Instructions here if you cannot submit a case:
https://avid.secure.force.com/pkb/ar...ss-information

Thanks for the heads up.

I asked because if it is a screen refresh problem (which I suspect it is - weird gui redraw issues) there's nothing Avid can do about it. That's why I asked him if he managed to figure it out by now.

Honestly, there isn't much info out there about this problem, I just posted here in a last effort attempt to figure it out.

[migueldgoncalves]

Rolled back to Catalina (even though the iMac came with Big Sur) and all issues went away!