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The dreaded "unable to locate digidesign hardware" error
Hi Guys,
Had PT 8.0.3 running on Vista 32 bit for many moons now. Just did a clean install of Win 7 32 bit Home Pro with PT 8.0.3 Full install and after updating the ilok drivers (to get rid of the BSODs) am now getting the "unable to locate digidesign hardware" error. Have reinstalled both windows and PT thrice, tried new firewire cable and different firewire card. Here's what Sandra says: SiSoftware Sandra System Host Name : DELLPC-STUDY User : Dean Workgroup : WORKGROUP Processor Model : 1x Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz Speed : 2.33GHz Cores per Processor : 4 Unit(s) Threads per Core : 1 Unit(s) Type : Quad-Core Internal Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, Inclusive, 64 byte line size L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, Inclusive, 64 byte line size, 2 threads sharing System Bus(es) : ISA X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : 4 Processor(s) Multi-Processor Advanced PIC (APIC) : Yes System BIOS : AT/AT COMPATIBLE DELL - 15 Total Memory : 3.25GB DDR3 Chipset 1 Model : Dell (Bearlake) Processor to I/O Controller Front Side Bus Speed : 4x 333MHz (1.33GHz) Total Memory : 2GB DDR3 Memory Bus Speed : 2x 400MHz (800MHz) Video System Monitor/Panel : Generic PnP Monitor Monitor/Panel : Generic PnP Monitor Adapter : ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1) Physical Storage Devices ST332061 3AS 320GB (SATA300, NCQ, 16MB Cache) : 298.09GB (C:) (G:) WDC WD16 00JS-60MHB5 160GB (SATA300, 8MB Cache) : 149.05GB (D:) ST310003 40AS 1000GB (SATA150, NCQ) : 931.51GB (E:) ST320082 7AS 200GB (SATA300, NCQ, 8MB Cache) : 186.31GB (F:) DELL USB HS-CF Card (USB) : N/A (I:) DELL USB HS-xD/SM (USB) : N/A (J:) DELL USB HS-MS Card (USB) : N/A (K:) DELL USB HS-SD Card (USB) : N/A (L:) HL-DT-ST DVD+-RW GH30N (SATA150, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache, 192kB Flash) : N/A (H:) Logical Storage Devices Hard Disk (D:) : 149.04GB (20.73GB, 14% Free Space) (NTFS) @ WDC WD16 00JS-60MHB5 160GB (SATA300, 8MB Cache) New Volume (E:) : 931.51GB (428.30GB, 46% Free Space) (NTFS) @ ST310003 40AS 1000GB (SATA150, NCQ) New Volume (F:) : 186.31GB (11.19GB, 6% Free Space) (NTFS) @ ST320082 7AS 200GB (SATA300, NCQ, 8MB Cache) RECOVERY (G:) : 15.00GB (6.13GB, 41% Free Space) (NTFS) @ ST332061 3AS 320GB (SATA300, NCQ, 16MB Cache) Hard Disk (C:) : 283.04GB (256.01GB, 90% Free Space) (NTFS) @ ST332061 3AS 320GB (SATA300, NCQ, 16MB Cache) Removable Drive (I:) : N/A @ DELL USB HS-CF Card (USB) Removable Drive (J:) : N/A @ DELL USB HS-xD/SM (USB) Removable Drive (K:) : N/A @ DELL USB HS-MS Card (USB) Removable Drive (L:) : N/A @ DELL USB HS-SD Card (USB) CD-ROM/DVD (H:) : N/A @ HL-DT-ST DVD+-RW GH30N (ATAPI, 48x CD-R, 48x CD-W, 6x DVD-R, 6x DVD-W, 2MB Cache) Peripherals USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller USB Controller/Hub : VIA USB Enhanced Host Controller USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2934 USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2935 USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2936 USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2937 USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2938 USB Controller/Hub : Intel(R) ICH9 Family USB Universal Host Controller - 2939 USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A USB Controller/Hub : Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : Generic USB Hub USB Controller/Hub : USB Composite Device USB Controller/Hub : USB Composite Device USB Controller/Hub : USB Mass Storage Device USB Controller/Hub : USB Composite Device USB Controller/Hub : USB Composite Device USB Controller/Hub : Generic USB Hub FireWire/1394 Controller/Hub : Texas Instruments 1394 OHCI Compliant Host Controller FireWire/1394 Controller/Hub : Texas Instruments 1394 OHCI Compliant Host Controller Bluetooth Device : Microsoft Bluetooth Enumerator Bluetooth Device : Generic Bluetooth Adapter Keyboard : HID Keyboard Device Keyboard : HID Keyboard Device Keyboard : HID Keyboard Device Keyboard : HID Keyboard Device Keyboard : HID Keyboard Device Mouse : HID-compliant mouse Mouse : HID-compliant mouse Mouse : HID-compliant mouse Human Interface : HID-compliant consumer control device Human Interface : HID-compliant device Human Interface : HID-compliant device Human Interface : HID-compliant device Human Interface : HID-compliant device Human Interface : HID-compliant device Human Interface : HID-compliant consumer control device Human Interface : HID-compliant device Human Interface : HID-compliant consumer control device Human Interface : HID-compliant device Human Interface : HID-compliant consumer control device Human Interface : USB Input Device Human Interface : USB Input Device Human Interface : USB Input Device Human Interface : USB Input Device Human Interface : USB Input Device Human Interface : USB Input Device Human Interface : USB Input Device Printers and Faxes Model : Microsoft XPS Document Writer Model : Fax Power Management Mains (AC) Line Status : On-Line Operating System(s) Windows System : Microsoft Windows Vista Home Media Center 6.01.7600 Platform Compliance : Win32 x86 Network Services Adapter : Intel(R) 82566DC-2 Gigabit Network Connection Performance Tips Tip 2546 : Large memory modules should be ECC/Parity. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. All suggestions welcome and appreciated. |
#2
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Re: The dreaded "unable to locate digidesign hardware" error
Your Sandra says you're running Vista. Kill the net card too, but I doubt thats an unable to locate hardware error.
What interface do you have? Mike.
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#3
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Re: The dreaded "unable to locate digidesign hardware" error
Thanks Mike,
Yeah that Vista thing is weird. Did a fresh install of Win 7.? I'm running a 003 console. Been working fine for years on the same machine with Vista. Built Win 7 on a different disk and dual booting. Console is still working fine on the Vista partition and yes... double checked that the Sandra report I posted above was generated from the Win 7 install. |
#4
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Re: The dreaded "unable to locate digidesign hardware" error
Try all the available driver choices for your firewire(I think Legacy was the recommended choice, but check others if that does not work)
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#5
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Re: The dreaded "unable to locate digidesign hardware" error
Did you use the latest version of Sandra? Older versions do not recognize W7 as well as many newer hardware.
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My Website: Pro Tools "Newbie" Help Studio rig: Gigabyte GA-EX58-UD3R, Intel i7 920, 6GB Patriot DDR3, NVidia 8600GS, LG GGW-H20L BD-RE, Sony CRX195E1 CD-RW, 2x WD Caviar black 640GB (os swap), 1x WD caviar 320GB (sessions), 1x Maxtor 120GB (sessions), 1x Seagate 1TB (samples/loops), Profire2626, Command8, PT12 on OSX Mobile Rig: 2015 MacBook Pro Retina, Apollo Twin, PT12 |
#6
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Re: The dreaded "unable to locate digidesign hardware" error
Thanks for your comments thus far still no joy.
I have now been through every available driver choice for the firewire card - same issue. Have updated my Sandra version and posted the new report below: The strange thing is I have a dual boot Win 7/Vista machine - I can boot up the Vista partition and PT 8.03 works fine - rock solid. If I boot it to the Win 7 32-bit partition it can't find the hardware. SiSoftware Sandra Computer Model : Dell Dell XPS420 Workgroup : WORKGROUP Host Name : DELLPC-Study User : Dean Processor Model : Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz Speed : 2.33GHz Cores per Processor : 4 Unit(s) Threads per Core : 1 Unit(s) Type : Quad-Core Integrated Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size L2 On-board Cache : 2x 2MB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing Computer Mainboard : Dell 0TP406 BIOS : Dell A06 06/23/2008 Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes Total Memory : 3.25GB DIMM DDR2 DDR3 Chipset Model : Dell X38 Processor to I/O Controller Front Side Bus Speed : 4x 333MHz (1.33GHz) Total Memory : 4GB DIMM DDR2 DDR3 Channels : 2 Memory Bus Speed : 2x 400MHz (800MHz) Memory Module(s) Memory Module : Hynix (Hyundai) HYMP112U64CP8-S6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Memory Module : Hynix (Hyundai) HYMP112U64CP8-S6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Memory Module : Hynix (Hyundai) HYMP112U64CP8-S6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Memory Module : Mosel Vitelic (ProMos) V916765K24QCFW-G6 1GB DIMM DDR2 PC2-6400U DDR2-800 (5-6-6-18 3-24-6-3) Video System Video Adapter : ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1) (SM4.1, 512MB DDR3, PCIe 2.00 x16) Video Adapter : ATI Radeon HD 4350 (Microsoft Corporation WDDM 1.1) (SM4.1, 512MB DDR3, PCIe 2.00 x16) Graphics Processor Storage Devices Seagate ST3320613AS (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) : 298GB (C:) (G:) WDC WD1600JS-60MHB5 (160GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 149GB (D:) Seagate ST31000340AS (1TB, SATA150, 3.5", 7200rpm, NCQ) : 932GB (E:) Seagate ST3200827AS (200GB, SATA300, 3.5", NCQ, 8MB Cache) : 186GB (F:) DELL USB HS-CF Card (USB) : N/A (I:) DELL USB HS-xD/SM (USB) : N/A (J:) DELL USB HS-MS Card (USB) : N/A (K:) DELL USB HS-SD Card (USB) : N/A (L:) HL-DT-ST DVD+/-RW GH30N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:) Logical Storage Devices Hard Disk (D:) : 149GB (NTFS) @ WDC WD1600JS-60MHB5 (160GB, SATA300, 3.5", 7200rpm, 8MB Cache) New Volume (E:) : 932GB (NTFS) @ Seagate ST31000340AS (1TB, SATA150, 3.5", 7200rpm, NCQ) New Volume (F:) : 186GB (NTFS) @ Seagate ST3200827AS (200GB, SATA300, 3.5", NCQ, 8MB Cache) RECOVERY (G:) : 15GB (NTFS) @ Seagate ST3320613AS (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) Hard Disk (C:) : 283GB (NTFS) @ Seagate ST3320613AS (320GB, SATA300, 3.5", 7200rpm, NCQ, 16MB Cache) Removable Drive (I:) : N/A @ DELL USB HS-CF Card (USB) Removable Drive (J:) : N/A @ DELL USB HS-xD/SM (USB) Removable Drive (K:) : N/A @ DELL USB HS-MS Card (USB) Removable Drive (L:) : N/A @ DELL USB HS-SD Card (USB) Optical Drive (H:) : N/A @ HL-DT-ST DVD+/-RW GH30N (SATA150, DVD+-RW, CD-RW, 2MB Cache) Peripherals LPC Hub Controller 1 : Intel (ICH9) LPC Interface Controller LPC Legacy Controller 1 : SMSC SCH5514D-NS Audio Device : Dell (ICH9) HD Audio Controller Audio Codec : Sigmatel High Definition Audio Codec Audio Device : Giga-Byte RV730XT Audio device [Radeon HD 4670] Audio Codec : ATI (AMD) HDMI Audio Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller USB Controller 1 : Dell (ICH9) USB Universal Host Controller USB Controller 2 : Dell (ICH9) USB Universal Host Controller USB Controller 3 : Dell (ICH9) USB Universal Host Controller USB Controller 4 : Dell (ICH9) USB2 Enhanced Host Controller USB Controller 5 : Dell (ICH9) USB Universal Host Controller USB Controller 6 : Dell (ICH9) USB Universal Host Controller USB Controller 7 : Dell (ICH9) USB Universal Host Controller USB Controller 8 : Dell (ICH9) USB2 Enhanced Host Controller FireWire/1394 Controller 1 : TI TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller FireWire/1394 Controller 2 : Dell TSB43AB22 1394a-2000 OHCI PHY/Link-Layer Controller SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Peripherals Media Player : () Media Player : () Media Player : () Media Player : () Network Services Network Adapter : Intel(R) 82566DC-2 Gigabit Network Connection (Ethernet, 100Mbps) Network Adapter : Bluetooth Device (Personal Area Network) Power Management Mains (AC) Line Status : On-Line Operating System Windows System : Microsoft Windows 7 Home 6.01.7600 Platform Compliance : x86 Performance Enhancing Tips Tip 2546 : Large memory modules should be ECC/Parity. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
#7
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Re: The dreaded "unable to locate digidesign hardware" error
Didn't "Hot-swap" that Firewire cable at any time, I hope? It fries the controller chips.
Also note that DELL FW controllers have been a real crapshoot with Pro Tools. |
#8
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Re: The dreaded "unable to locate digidesign hardware" error
Thanks for your response sw rec. Nope - never hot swapped - as I said it all works fine on the same machine when I boot up under Vista.
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#9
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Re: The dreaded "unable to locate digidesign hardware" error
I have that same issue in Win7, although for me, if I turn off and on the 003 several times once the machine has booted up, eventually the link light starts to blink, and then it will work. If the link light isn't blinking, than the computer doesn't recognize the 003. It is a dual boot system, and in XP everything worked perfectly all the time. I am hoping that with the next driver update this issue will be fixed.
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#10
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Re: The dreaded "unable to locate digidesign hardware" error
If your device is showing up as an unknown device, ie: Digidesign&_003Rack.., try what worked for me...
(I'm going from memory here) select the unknown device and select update driver.. choose the option that allows you to select drivers for sound device and then use the Digidesign 003Rack driver. You will get a message saying that it probably won't work and that the driver is uncertified etc... choose it anyways. The 003 will work normally now. For me, Win7 64 insisted that I had a Digidesign&_003Rack.. I don't know where the &_ symbols came from but oh well..
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