Perpetual Upgrade Error "ilok account does not appear to have an eligible license"

[pnoplyr]

Just "updgraded" my perpetual license as prompted by email from Avid. Paid my money, asked to register as part or the process & selected my ilok (visible perpetual license in ILM)

Error message: "This ilok account does not appear to have an eligible license for this upgrade"

What do I do now? How is this possible?

I have downloaded new software but not installed - I am reluctant to do that until this is resolved as I may then be out of action?

Any help appreciated. Thanks in advance

[jeffro]

Welcome to the community.

This would need to be handled by Avid so I started a support case to get your account info. Please look for a case notice email and reply to that. Thanks!