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  #1  
Old 11-11-2021, 12:42 PM
iggyb iggyb is offline
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Join Date: Nov 2021
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Default No Pro Tools Ultimate showing in my account

I purchased a PT Ultimate subscription 10 hours ago yet no activation is appearing in My Products or iLok. Money has left bank and transaction is there in order history in my Avid account.
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  #2  
Old 11-11-2021, 01:02 PM
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Southsidemusic Southsidemusic is offline
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Default Re: No Pro Tools Ultimate showing in my account

Check Products not yet downloaded
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Old 11-11-2021, 01:06 PM
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Default Re: No Pro Tools Ultimate showing in my account

Welcome to the community.

I escalated your case with Avid CS to get this sorted out.
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Old 11-11-2021, 11:31 PM
iggyb iggyb is offline
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Default Re: No Pro Tools Ultimate showing in my account

Thanks. I’ve now finally received order confirmation email telling me it should be in my account but…it’s not in my account.

Quite amazing really that I’ve exhausted every other route of customer service (“Expertplus”?!?! Lolz) unsuccessfully and the forum is the only place I can get help.
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  #5  
Old 11-12-2021, 02:56 AM
iggyb iggyb is offline
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Default Re: No Pro Tools Ultimate showing in my account

24 hours later the subscription has finally appeared in my account. What a mess.
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  #6  
Old 11-15-2021, 05:51 PM
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jeffro jeffro is offline
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Default Re: No Pro Tools Ultimate showing in my account

I saw that the CS rep replied on your case last week to explain the processing time and linked to this info in the KB. Hope you are up and running now!
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