It's freezing out here

[Red Raven Audio]

I have a problem with my screen freezing occasionally. I'm running Dell 9100, Core 2, 002 Rack, 4G ram and PT7.

The screen freezes but audio plays. Sometimes the transport is responsive to the space key and others I can't get it to respond to any mouse or keyboard move, audio keeps playing and I have to quit the program because there is no response. I lose any work not currently saved.

Any ideas?

Red Raven

[albee1952]

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[Red Raven Audio]

Albee1952 -Still freezing occasionally but I save often to help this. Also, I sometimes get a message about not getting audio fast enough.

Here is the sandra:
SiSoftware Sandra

Computer
Model : Dell Dell DXP061
Workgroup : MSHOME
Host Name : redravenaudio
User : Ronald Baldwin

Processor
Model : Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Speed : 2.4GHz
Cores per Processor : 2 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 Cache : 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Dell 0WG855
BIOS : Dell 1.0.3 08/14/2006
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3GB DIMM DDR

Chipset
Model : Dell P965/G965 Memory Controller Hub
Front Side Bus Speed : 4x 266MHz (1GHz)
Total Memory : 4GB DIMM DDR
Memory Bus Speed : 667MHz

Memory Module(s)
Memory Module : Samsung M3 78T2953CZ3-CE6 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-13 3-18-5-3)
Memory Module : Wintec 2GB DIMM DDR2 PC2-6400U DDR2-800 (5-5-5-18 3-23-6-3)
Memory Module : Samsung M3 78T2953CZ3-CE6 1GB DIMM DDR2 PC2-5300U DDR2-666 (5-5-5-13 3-18-5-3)

Video System
Video Adapter : NVIDIA GeForce 7300 LE (4 PS3.0, 3 VS3.0 450MHz, 128MB DDR3 1.3GHz 64-bit, PCIe 1.00 x16)
Video Adapter : NVIDIA GeForce 7300 LE (4 PS3.0, 3 VS3.0 450MHz, 128MB DDR3 1.3GHz 64-bit, PCIe 1.00 x16)

Graphics Processor

Storage Devices
Seagate ST3250824AS (250GB, SATA300, 3.5", 8MB Cache) : 233GB (C:)
WDC WD2500JB-19GVA0 (250GB, FireWire/1394/ATA, 3.5", 7200rpm, 8MB Cache) : 233GB (F:)
SONY CDRWDVD CRX310S (ATAPI, DVD+-R, CD-RW, 2MB Cache) : N/A (D:)
TSSTcorpDVD+-RW TS-H553A (ATAPI, DVD+-RW, CD-RW, 2MB Cache) : 606MB (E:)

Logical Storage Devices
Hard Disk (C:) : 229GB (NTFS) @ Seagate ST3250824AS (250GB, SATA300, 3.5", 8MB Cache)
Audio Drive (F:) : 233GB (NTFS) @ WDC WD2500JB-19GVA0 (250GB, FireWire/1394/ATA, 3.5", 7200rpm, 8MB Cache)
Optical Drive (D:) : N/A @ SONY CDRWDVD CRX310S (ATAPI, DVD+-R, CD-RW, 2MB Cache)
OUT_OF_SIGHT (E:) : 606MB (CDFS) @ TSSTcorpDVD+-RW TS-H553A (ATAPI, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Intel 82801HH (ICH8DH) LPC Interface Controller
LPC Legacy Controller 1 : SMSC SCH5514D-NS
Audio Device : Dell 82801H (ICH8) HD Audio Controller
Serial Port(s) : 1
Disk Controller : Dell ICH8R (ICH8) SATA RAID Controller
USB Controller 1 : Dell 82801H (ICH8) USB UHCI #4
USB Controller 2 : Dell 82801H (ICH8) USB UHCI #5
USB Controller 3 : Dell 82801H (ICH8) USB2 EHCI #2
USB Controller 4 : Dell 82801H (ICH8) USB UHCI #1
USB Controller 5 : Dell 82801H (ICH8) USB UHCI #2
USB Controller 6 : Dell 82801H (ICH8) USB UHCI #3
USB Controller 7 : Dell 82801H (ICH8) USB2 EHCI #1
FireWire/1394 Controller 1 : 22136 DC-1394 PCIe
FireWire/1394 Controller 2 : NEC uPD72874 IEEE1394 OHCI 1.1 3-port PHY-Link Ctrlr
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send To Microsoft OneNote Driver (300x300, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Microsoft Office Document Image Writer Driver (300x300, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : EPSON Stylus COLOR 880 (360x360, USB, Colour)

Network Services
Network Adapter : Intel(R) 82566DC Gigabit Network Connection - Packet Scheduler Miniport (Ethernet)
Network Adapter : Airlink101 AWLL6077v2 Wireless LAN 802.11n USB 2.0 Network Adapter - Packet Scheduler Miniport (Ethernet, 11Mbps)
Wireless Adapter : Airlink101 AWLL6077v2 Wireless LAN 802.11n USB 2.0 Network Adapter - Packet Scheduler Miniport (802.11g (ERP), AES-CCMP, 11Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Home 5.01.2600 (Service Pack 3)
Platform Compliance : x86

Any help would be appreciated. I'll make any necessary changes to get this resolved.

RB

[albee1952]

I can't be positive, but mismatched RAM can be a problem. Then the FireWire controller may not be PT compatible. Dell computers are a crapshoot as to compatibility. Wifi needs to be disabled when running pro tools. If this is a desktop machine, adding an internal drive for recording will be cheap, and net the best performance.

[mykhal c]

/3gb switch should be enabled to use more than 2gb from PT. also 8mb cache on hdd's are at the bottom of performance grid. and how do you have XP graphics set up??...performance?? visual best?? or XP decides?? all these have an impact. hope that helps.

[Red Raven Audio]

OK thanks. So can the cache be upped on a drive or is a new drive indicated for the audio drive?

How to enable the 3gb switch?

How to find out if firewire controller is PT compatible. No WIFI when PT is operating. Graphics is optimized for performance not graphics.

I have a Avid Knowledge Base guide for Windows XP optimization #349591. Is there new info for Windows XP optimization. I have a pro tools startup and a normal startup.

RB

[The Weed]

New drives needed. Western Digital Caviar BLACK 64 mb cache drives are the current favorites on the forum.

Before you search for instructions on how to implement the 3gb/switch, please address your mismatched RAM.

The firewire controller needs a TI chipset. Check the manufacturer's website for your model's chipset.

Cheers,

[Red Raven Audio]

Ram is now matched- New WD caviar black 1T 64mb cache drive is on the way for audio. Still trying to search the FW controller's websites for chipset type. This is not easy to find.

Found how to enable the 3gb switch.

I lost the instructions for setting up separate hardware profiles for pro tools and normal operation. Can someone point me in the right direction?

RB