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Problems with PTLE? Post your configuration here..
Hi everyone,
If you have or are experiencing a problem getting your Windows system up and running with Pro Tools LE and Mbox or 002, we want to know about it...in detail. Please add your configuration details to this thread. We can use this information to help determine the root cause of your problems and get you answers. In the best of all worlds, you would download SiSoftware's Sandra Lite application, run the System Summary module, then copy the results to the clipboard and paste them in your response thread. If you are willing to do this, it will help to expedite the process of determining the root cause of your problems. You can download SiSandra Lite from on of the links on this page: http://www.sisoftware.net/index.html...64&langx=en&a= Thanks again for your patience... -rj Digi ETS |
#2
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Re: Problems with PTLE? Post your configuration he
Processor
Model : Mobile AMD Sempron(tm) Processor 2800+ Speed : 1.60GHz Model Number : 2800 (estimated) Performance Rating : PR2402 (estimated) Type : Low Power L2 On-board Cache : 256kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size Mainboard Bus(es) : ISA AGP PCI IMB CardBus USB FireWire/1394 i2c/SMBus MP Support : 1 CPU(s) MP APIC : Yes System BIOS : AT/AT COMPATIBLE Total Memory : 1.9GB DDR-SDRAM Chipset 1 Model : Acer Inc K8M400 CPU to PCI Bridge Front Side Bus Speed : 2x 800MHz (1600MHz data rate) Shared Memory : 1MB Chipset 2 Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration Front Side Bus Speed : 2x 800MHz (1600MHz data rate) Total Memory : 2GB DDR-SDRAM Memory Bus Speed : 2x 160MHz (320MHz data rate) Video System Monitor/Panel : Default Monitor Monitor/Panel : Digital Flat Panel (1024x768) Monitor/Panel : Generic Television Adapter : VIA/S3G UniChrome Pro IGP Physical Storage Devices Hard Disk : HTS424040M9AT00 (37GB) Hard Disk : LaCie Group SA LaCie d2 Extreme LUN 0 IEEE 1394 SBP2 Device CD-ROM/DVD : MAT****A UJDA760 DVD/CDRW (CD 24X Rd, 24X Wr) (DVD 3X Rd) Logical Storage Devices Hard Disk (C:) : 19GB (16GB, 85% Free Space) (NTFS) Kakkonen (D:) : 19GB (19GB, 100% Free Space) (NTFS) CD-ROM/DVD (E:) : N/A Lacie (F:) : 234GB (233GB, 100% Free Space) (NTFS) Peripherals USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller USB Controller/Hub : VIA USB 2.0 Enhanced Host Controller USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : USB Root Hub USB Controller/Hub : Unknown Device USB Controller/Hub : Generic USB Hub FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller PCMCIA/CardBus Controller : Generic CardBus Controller PCMCIA/CardBus Controller : Generic CardBus Controller Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard Mouse : PS/2 Compatible Mouse Mouse : HID-compliant mouse Human Interface : USB Human Interface Device Power Management AC Line Status : On-Line Battery No 1 : 98% Operating System(s) Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 1) Network Services Network Drivers Enabled : No There you go. By the way, I tried DaveC-test: 24+8 And I got it with 512-samplerate, and in 16bit and 24bit-mode. But I could only record about 1:15 minutes and then came the error. But still, I could play the MBox-demosong for about 2:30 minutes until the legendary buffer-error came: Conflicting with other CPU-tasks... And I disabled D-Verb, I read somewhere that it might cost troubles. Also, MBox was connected to an active USB-hub, there was no difference compared without. Ok, I hope that engineers will find something. I sayed earlier "Thats it!!! I quit", but the active USB-hub gave me new hope. In vain.
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HP Pavilion dv5-1035eo AMD Turion X2, 2,0ghz, 4gig ram 250gb LaCie MBox,PTLE7, REAPER, FW1814 |
#3
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Re: Problems with PTLE? Post your configuration here..
I'll give you a simple one and see how it goes:
This was my reason for upgrading to a Digi OO2 and a Digi qualified MusicXPC. It may seem trivial, but in musical style it was critical for efficiency. First machine was a homebuilt ASUS P4 2.4 w/512 RDIMM with Digi OO1: V6.x (any) PTLE... Windows XP Home SP1 Problem: "Show Strip Silence" Fine Adjust (Ctrl~Slider, I think) Does not function, 19 MS is the least that can be set. Behaviour: Fine adjust seems to be functioning but when you let go of the mouse button, it jumps to the normal setting where the mouse button was let go. It doesn't matter how you use the Ctrl key or the sequence of the mouse button. It simply will not work. The GUI is also messed up sometimes writing a red rectangle on the applet, other times the numbers are not legible. Second machine was a MusicXPC 2.8 bone stock with modem removed and onboard sound card disabled. PTLE 6.4 CS6&9 Windows XP SP1 Digi OO2 with Factory Bundle Problem: "Show Strip Silence" [Exactly the same as the above machine] Reference: First machine above (DigiOO1) v5.3.1 PTLE, this function worked flawlessly. I would set "Show Strip Silence" to 10ms at -35db. Then drop in all the fades. On a good take, that is all I would have to do. Now, my productivity has been shot. If nothing else, I'd like to see this fixed for version 7 of PTLE. It should be an easy one to trace and validate. If this functions on your MusicXPC which you have qualified, I will provide more specs. |
#4
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Re: Problems with PTLE? Post your configuration he
Hi Finnish,
Thanks for taking the time to do this. Would you be willing to send us a session file (no audio) so we can see how you are using LE? If so, please send it to [email protected]. Thanks. -rj Digi ETS |
#5
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Re: Problems with PTLE? Post your configuration he
Hi, I'd be glad if you could help me.
I run PT LE 6.4cs9 with MBox on an Acer Travelmate 251LM_DT notebook. I get errors 9092, 9093 and 9129. More detailed: Recording or playing back one stereo track with H/W buffer set to 1024 error 9129 pops up after 1 or to 5 minutes, every 3 or 4 times not before 5 minutes. With H/W buffer set to 128 errors 9092 and 9093 pop up between 1 and 2 minutes. Recording a track in or playing back a more complex session (12 audio tracks, 4 busses, 10 MIDI tracks, 6 compressors, 4 eq's, 1 DVerb, Reason, Sample Tank, 3 delays: with H/W buffer set to 1024 error 9129 pops up between minue 1 and 3, with H/W buffer set to 128 errors 9092 and 9093 pop up between 1 sec and 1 minute. Network and soundcard are disbled, no programs (like antivirus, firewall or stuff) are running in background, DMA mode on IDE devices is enabled, my bios doesn't show any option to disable hyperthreading, so I guess my laptop doesn't support hyperthreading. Session and audio files are on a dedicated USB 2 drive (7200 rpm), the digidesign folder is on the system drive. Here my system details: Processor Model : Intel(R) Pentium(R) 4 CPU 2.50GHz Speed : 2.50GHz Performance Rating : PR2748 (estimated) Type : Standard L2 On-board Cache : 512kB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector Mainboard Bus(es) : ISA PCI CardBus USB i2c/SMBus MP Support : 1 CPU(s) MP APIC : No System BIOS : AT/AT COMPATIBLE Total Memory : 495MB DDR-SDRAM Chipset 1 Model : Intel Corporation 82852GM/GME/GMV/PM, 855GM/GME Montara Host-Hub Interface Bridge (A2-step) Front Side Bus Speed : 4x 100MHz (400MHz data rate) Total Memory : 512MB DDR-SDRAM Shared Memory : 16MB Memory Bus Speed : 2x 166MHz (332MHz data rate) Video System Monitor/Panel : (Standardmonitor) Monitor/Panel : (Standardmonitor) Monitor/Panel : Digital-Flachbildschirm (1024x768) Adapter : Intel(R) 82852/82855 GM/GME Graphics Controller Adapter : Intel(R) 82852/82855 GM/GME Graphics Controller Physical Storage Devices Hard Disk : IC25N030ATMR04-0 (28GB) Hard Disk : SAMSUNG SP0802N USB Device CD-ROM/DVD : TOSHIBA DVD-ROM SD-R6112 (CD 24X Rd, 16X Wr) (DVD 3X Rd, 2X Wr) Logical Storage Devices Acer (C:) : 18GB (4.9GB, 27% Free Space) (FAT32) Acerdata (D:) : 9.8GB (9.6GB, 98% Free Space) (FAT32) CD-ROM/DVD (E:) : N/A Protools (G:) : 75GB (68GB, 92% Free Space) (NTFS) Peripherals USB Controller/Hub : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2 USB Controller/Hub : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4 USB Controller/Hub : Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 USB Controller/Hub : Intel(r) 82801DB/DBM USB 2.0 erweiterter Hostcontroller - 24CD USB Controller/Hub : USB-Root-Hub USB Controller/Hub : USB-Root-Hub USB Controller/Hub : USB-Root-Hub USB Controller/Hub : USB-Root-Hub USB Controller/Hub : USB-Massenspeichergerät PCMCIA/CardBus Controller : Texas Instruments PCI-1520 CardBus-Controller PCMCIA/CardBus Controller : Texas Instruments PCI-1520 CardBus-Controller Keyboard : Standardtastatur (101/102 Tasten) oder Microsoft Natural Keyboard (PS/2) Mouse : Synaptics PS/2 Port Pointing Device Mouse : HID-konforme Maus Human Interface : USB-HID (Human Interface Device) Communication Device(s) Device : Agere Systems AC'97 Modem Device : ISDN PPP Modem Device : ISDN PPP Modem #2 Printers and Faxes Model : hp psc 700 series Model : hp psc 1200 series Model : FRITZfax Color Drucker Model : Fax Model : Automatisch FRITZfax Color Drucker auf JF-MOBILE Model : Automatisch Acrobat Distiller auf JF-MOBILE Model : Acrobat Distiller Network Printers Model : \\SERVER\hp psc 700 series Power Management AC Line Status : On-Line Battery No 1 : 100% Operating System(s) Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2) Network Services Network Drivers Enabled : No I'm looking forward to your comments and thank you very much in advance. Kind regards Achim
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HD2 Mac Pro Quadcore OS X 10.5.6 PT 8.0 |
#6
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Re: Problems with PTLE? Post your configuration he
Now I'm beginning to like this support-action.
Please, be more precise what should I include in this session? Give me an example what to include ('cause I didn't understood that no-audio-thing, forgive me), so I can give the precise information that you need, I guess that this how we can minimize the posts and feedbacktime between us? I'll be waiting your answer, my post will come immediately, when I know what to post.
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HP Pavilion dv5-1035eo AMD Turion X2, 2,0ghz, 4gig ram 250gb LaCie MBox,PTLE7, REAPER, FW1814 |
#7
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Re: Problems with PTLE? Post your configuration he
They would like a .PTS file of a session which exhibits the behaviour you describe.
Rail
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Platinum Samples www.platinumsamples.com Engineered Drums for BFD •••••••••••••••••••••••••••• |
#8
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Re: Problems with PTLE? Post your configuration he
Exactly.
-rj Digi ETS |
#9
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Re: Problems with PTLE? Post your configuration he
My Problem is the H/W buffer errors (9129 and 9093). I can run through the demo song a couple times and then the message pops up. I have done every fix I can find in the answerbase and in the DUC, I still get the errors. These are the specs I got off the Music XPC website for my laptop. If you need anything else from me let me know. Hopefully you can come up something that will end my suffering.
Thanks in advance, jonnn Detailed Specification Professional M2 Intel® Pentium® 4 HT processor 3.2 GHz 512K cache Intel 865PE + ICH5 Chipset 800MHz Front Side Bus 1GB DDR400 RAM [Expandable to 2GB] 1 PCMCIA 3.3V/5V Socket supporting CardBus DISPLAY 17.0" WXGA TFT LCD display ATI Mobility Radeon 9700 128-bit 2D/3D Graphics accelerator 256MB DDR SGRAM On Board Dual-view display monitor External Display Resolution up to 1600 x 1200 HDTV Support STORAGE DVD+/-RW/CD-RW 48x40x16x8 ATA100 7200rpm 60GB System Drive ATA100 7200rpm 60GB System Drive Supports master Mode IDE, PIO Mode 5, ATA-33/66/100/133 (Ultra DMA) 7-In-1 Card Reader AUDIO AC'97 support for 5.1 channel surround 3D Stereo Enhanced Sound System Virtual 6-channel Audio Output 1 SPDIF output 1 Microphone input 4 Speakers built-in 1 Line output/Headphone output KEYBOARD, POINTING DEVICE & BUTTONS Full size WinKey Keyboard with Numeric Keypad Built-in TouchPad 3 Hot Keys (Default Internet browser / Email program / application) INTEFACE & COMMUNICATION 3 USB 2.0 ports 1 mini IEEE1394 [FireWire®] ports 1 S-Video Jack for TV Output 1 Serial port 1 Parallel Port (LPT1) Supporting ECP/EPP 1 Infrared Tranceiver (IrDA 1.1/FIR/SIR/ASKIR) 1 DVI-Out port 1 PS/2 port (mouse/keyboard) 1 Integrated V.90/I56K MCD Modem(V.92 Compliant) 1 Gigabit Ethernet 10/100/1,000 Mbps LAN port 802.11g Wireless LAN 300K Pixel Video Camera Module Bluetooth Module POWER Full range AC Adapter: AC-In 100~240V, 50~60Hz DC Output 20V, 7.5A Easy Changeable Main Battery Smart Li-Ion Supports ACPIv1.0b Supports Hibernate/Standby Modes Supports battery Low Sleep Supports Resume From Modem Ring OTHER SPECS Length 393mm, Depth 267mm, Height 38mm Net weight 3.90 Kg without Battery Operating Temperature 5°C ~ 35°C Microsoft Windows XP® Professional
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Jon Lesher Mixing Engineer Editor jonlesher.com thedrumeditor.com Studio pre-production guide Drum recording guide |
#10
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Re: Problems with PTLE? Post your configuration he
P.S.
After the error comes up, most of the time I can't play back at all. I have to close pro tools entirely and then re-open it in order to get working again.
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Jon Lesher Mixing Engineer Editor jonlesher.com thedrumeditor.com Studio pre-production guide Drum recording guide |
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