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  #1  
Old 05-18-2022, 12:08 PM
Matt Red Room Matt Red Room is offline
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Default Avid S3 visible in Eucon, but not working with Mac Studio.

Transitioned to a Mac Studio from a 5.1 Mac Pro and I can't get the S3 to fire. Stumped as to why. I have a support ticket underway, but the replies are slow and I am wondering if the community has any insight.

Clean install of 2022.4.

I have uninstalled Eucon and the prefs twice to no avail. Eucon ver 4.8.6.78

No firmware update needed.

Eucon is selected in PT peripherals.

New 8 ft CAT-6 cable.

The S3 is enabled in "My surfaces" tab, Computer is attached in Workstations tab. But when I open a session the S3 scribble strip is blank and faders don't control PT.

In the midst of the transition I had to go back to the 5.1 machine and the S3 worked properly immediately. Not sure what the issue is with the Mac Studio.

I have read on the Apple pages about people having ethernet port issues but that is all in the context of their internet connections.

Thoughts?
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  #2  
Old 05-19-2022, 04:53 AM
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creativecontrol creativecontrol is offline
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Default Re: Avid S3 visible in Eucon, but not working with Mac Studio.

Greetings,

Did you perhaps happen to use migration assistant to move assets from your previous workstation to this one?


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  #3  
Old 05-19-2022, 05:56 AM
thebeatless thebeatless is offline
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Default Re: Avid S3 visible in Eucon, but not working with Mac Studio.

I'm having eucon issues with my Studio as well. So much that I've stopped using it for now. I initially migrated to the studio and everything worked perfect, but it didn't feel like an upgrade in CPU power from my 2020 imac. Everyone here told me that it was because I migrated. After spending all of the time to clean install EVERYTHING I saw zero improvement in processing power and eucon is constantly freezing/disconnecting/iPad app closing. I tried uninstalling/reinstalling eucon a few times. No luck! I've switched back to my iMac and eucon is rock solid. It makes no sense, but if anyone has figured this out, please share how you did it.
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Old 05-19-2022, 09:28 AM
Matt Red Room Matt Red Room is offline
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Default Re: Avid S3 visible in Eucon, but not working with Mac Studio.

hi Jeff,

thanks for the reply.

I did use the migration assistant, but I then deleted all PT related folders per the instructions I found on the Avid site and then did a clean install.

Obviously a chance I didn't do it clean enough due to incomplete removal of old files I guess....
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  #5  
Old 05-19-2022, 09:31 AM
Matt Red Room Matt Red Room is offline
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Default Re: Avid S3 visible in Eucon, but not working with Mac Studio.

This AM I realized the AVB functions of the S3 weren't showing up. While I have no intention of using AVB, I configured it just in case it would make the computer happier.

Sadly no change in the behavior.
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  #6  
Old 05-19-2022, 09:33 AM
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creativecontrol creativecontrol is offline
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Default Re: Avid S3 visible in Eucon, but not working with Mac Studio.

Please see this thread for more discussion and possible work arounds for the migration bonjour issue ->
https://duc.avid.com/showthread.php?t=419576&page=3

best,


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Old 05-19-2022, 09:43 AM
Matt Red Room Matt Red Room is offline
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Default Re: Avid S3 visible in Eucon, but not working with Mac Studio.

Well well well, that did it. I thought I had searched the duc fairly thoroughly.

Apparently not.

Thank you Jeff.
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  #8  
Old 05-19-2022, 11:38 AM
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creativecontrol creativecontrol is offline
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Default Re: Avid S3 visible in Eucon, but not working with Mac Studio.

Glad that sorted it. We should probably make a sticky or notice for others who may stumble down this same path.

best,


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