Subscription Billing Error - Avid Pro Audio Community

04-29-2020, 01:11 PM

Elogical4now Elogical4now is offline

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Join Date: Oct 2004

Posts: 28

Subscription Billing Error

I have a perpetual Pro Tools license. I upgraded from PT Standard to PT Ultimate last year. I only use PT Ultimate. Last week my credit card was automatically charged to renew the PT Standard yearly subscription.

I opened a case with support a few days ago. Today I received an email from Avid Online store stating they will not refund the purchase.

Again, I upgraded from Standard to Ultimate last year. My PT Ultimate yearly subscription ($399.99) is not due until June 2020.

Anyone, have an Idea of how to resolve this?

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