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#1
09-04-2019, 12:47 PM
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Paid in full, support plan still not updated in My Account.
Aug 31st I paid for my Pro Tools Update & Support Plan Renewal
$199.00 (expensive). Avid system says there is a problem try again later. Meanwhile money is taken from my PayPal, I receive a receipt from PayPal, payment done. No confirmation from Avid, that the payment is done. My Account still shows that my plan expires in 9 days. iLok the same, no update. Open a case the same day, Aug 31st, again no confirmation email that we received your request, we'll look into it, have a nice freaking day. Nothing. I am losing my patience. Do something.
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Pro Tools 2024.6 macOS 14.7 iMac (24-inch, M1, 2021) (16GB RAM, 1TB SSD internal) Samsung 990 PROs - Acasis TBU405 Pro M1 enclosures Apogee Ensemble Thunderbolt (  )
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