Re: Can not download Pro Tools 11 license to my iLok2 -incomplete license surrender i
What exact upgrade did you purchase? Or even easier what did you pay for it? $299 or $399?
If you only have a Pro Tools 9 license now you need to purchase the $399 Upgrade from Pro Tools 9. If you purchased something that was a $299 "upgrade from 9/10" then that won't work for you. It was a confusing description (referred to the Pro Tools 10 license that is a combo 9/10 bundle) that I think has been changed.
If you purchased the wrong upgrade you can go back to the store and contact Avid (or the store outsource provider) there to try to arrange a return/purchase of the proper upgrade.
And you have a Pro Tools 9 license on your current iLok, not a Pro Tools 9 HD license right? If HD you need to purchase the equivalent HD upgrade.
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